Service Request Ticket - # 74685

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 27, 2019 09:31 AM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190678[Edit Inv] (opens in a new window) Bldg/Room SHCC
Service Tag 4K5DZY2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 4K5DZY2 Location SHC Provider laptop #1 Reported stolen 8_31_23

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 98:E7:43:7D:C3:9B


Wireless NIC 04:ED:33:9F:2D:56


Bluetooth NIC 04:ED:33:9F:2D:5A

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 18, 2019 03:11 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 18, 2019 03:02 PM 
Delivered items. They'll let us know when to pick 
up their old items.
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Katherine Reynoso Dec 18, 2019 01:23 PM 
Images finished.
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Katherine Reynoso Dec 18, 2019 09:59 AM 
This got started. She said we can do these 
deliveries on Thursday because they are in a 
meeting, but they need to be there.
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Megan Thibeault Dec 17, 2019 07:45 AM 
Task reassigned to Katherine Reynoso.
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Megan Thibeault Dec 17, 2019 07:45 AM 
Can you get these images going please
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Tricia Flaherty Nov 27, 2019 09:31 AM 
There are 2 laptops W#20190678[Edit Inv] & W#20190679[Edit Inv] for 
SHCC Provider laptops on the Inventory Counter in 
ITC008 with New Equip Forms and Invoice.  The contact 
is Trisha Guy but talk to her about if they are for use be 
multiple providers or if each one is to be assigned to a 
specific Provider.
NOTE on order from Trisha Guy:
"These are laptops that the providers carry around with 
them so weight is a consideration. They will have to be 
able to run Medicat. We need something that will not 
keep disconnecting from wireless as they are walking 
through the building placing lab orders, etc"
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