Service Request Ticket - # 74689

Service Request Information

CONTACT Name Pardew, Mickey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 27, 2019 10:36 AM
Department Deaf Studies and Professional Studies Phone 88765
Location Email pardewm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130555[Edit Inv] (opens in a new window) Bldg/Room RWEC 118
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM334FDV30 Location Mickey Pardew, Primary Station

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software MS Office 2011 Std for MAC from P0092993; Filemaker Pro v13 from P0097147

Wired NIC 68:5B:35:B2:87:19


Wireless NIC 60:03:08:EB:D3:C0


Bluetooth NIC 60:03:08:EB:D3:C1

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Dec 06, 2019 01:55 PM 
Status changed from (2) Scheduled to (5) Completed
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Anthony Franklin Dec 06, 2019 01:55 PM 
Added printers
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Megan Thibeault Dec 04, 2019 10:40 AM 
Task reassigned to Anthony Franklin.
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Joe Collinsworth Dec 03, 2019 04:49 PM 
Status changed from (1) Pending to (2) Scheduled
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Joe Collinsworth Dec 03, 2019 04:48 PM 
****This is an email****
I will be on campus on Friday 12/6. I am meeting someone at 
the library at 1:00.
Can someone come over to my office (213) at noon? Or 
should I bring my laptop by your office?

I noticed yesterday that I had no access to the printer in 
RWEC.
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Joe Collinsworth Nov 27, 2019 02:22 PM 
****This is an outgoing email****
Hi Mickey,

I need some additional information regarding 
service request #74689

Description: Sophos PUA found on W20130555

It looks like the Sophos settings on your computer
need to be updated. This could present a security
threat to the school network if not resolved soon.
Please let me know when you are available so we
can come take a look at it.
Thank you
Joe
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Public
Brittany Franklin Nov 27, 2019 10:36 AM 
Sophos said it couldn't clean up a file on W20130555.

From Sophos:

"What happened: We could not clean up a potentially unwanted application (PUA).
Where it happened: W20130555
Path: /Users/pardewm/Downloads/NGPlayerSetup.dmg
What was detected: InstallCore
User associated with device: W20130555\pardewm
How severe it is: Medium
What Sophos has done so far: We attempted to clean up.
What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the PUA alert. Click on the PUA name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the PUA manually."

Please put in my queue when done :)
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