Service Request Ticket - # 74690

Service Request Information

CONTACT Name Erickson, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 27, 2019 11:41 AM
Department Humanities Division Phone
Location Email ericksonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120305[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8570/DT Color Printer
Serial No. XFN137012 Location PDR

Model 8570/DT Hostname hum3.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP: 140.211.76.56 Ink/Toner Refill

Wired NIC 00:00:AA:D7:76:2E

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Dec 05, 2019 11:36 AM 
Status changed from (3) Order in Process to (5) Completed
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Anthony Franklin Dec 05, 2019 11:36 AM 
Mo fixed it
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Anthony Franklin Dec 04, 2019 01:23 PM 
Status changed from (1) Pending to (3) Order in Process
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Anthony Franklin Dec 04, 2019 01:22 PM 
Xerox tech coming out.  Xerox Support Ticket #: 
25111059
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Anthony Franklin Dec 03, 2019 12:01 PM 
Status changed from (3) Order in Process to (1) Pending
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Anthony Franklin Dec 03, 2019 12:01 PM 
Replacement toner did not fix issue
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Anthony Franklin Nov 27, 2019 03:26 PM 
Xerox support ticket # 25104132.  Replacement 
toner coming.
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Anthony Franklin Nov 27, 2019 03:12 PM 
Status changed from (1) Pending to (3) Order in Process
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Anthony Franklin Nov 27, 2019 03:12 PM 
Was able to insert other colors, just not cyan.  
Called Xerox, and they think it's defective toner.  
They are sending us a replacement.
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Alix Karkanen Nov 27, 2019 11:44 AM 
Task reassigned to Anthony Franklin.
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Alix Karkanen Nov 27, 2019 11:41 AM 
Kims printer wont let her add blue ink.
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