Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 27, 2019 02:01 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160444 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	78ZLSC2	Description	Dell Latitude E7270 laptop
	Serial No.	78ZLSC2	Location	PDR pile - drive out
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Windows VDA license from P0102602 and VMware Academic Horizon 7 Enterprise with SNS from P0101072
	Wired NIC	18:DB:F2:35:88:6F
	Wireless NIC	F0:D5:BF:A1:2A:A7
	Bluetooth NIC	F0:D5:BF:A1:2A:AB

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Dec 02, 2019 08:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 02, 2019 08:09 AM	was taken care of last week. I believe Monday	Add Attachment
Stephanie Magee	Nov 27, 2019 02:02 PM	JenningsM brought in loaner w#20160444 to swap out for W#20140327 we are unable to remove the loaner for 20160444	Add Attachment