Service Request Ticket

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CONTACT	Name	Pfaff, Kai	Date	Nov 27, 2019 03:53 PM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	pfaffk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190528 (opens in a new window)	Bldg/Room	RWEC 150
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFZ5SF9L410	Location	Katie Pfaff, DSPS NTT Instructor
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325; pple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 NOV2019;
	Wireless NIC	A4:83:E7:71:8C:86
	Bluetooth NIC	A4:83:E7:7C:06:B3

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 23, 2020 01:47 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Joe Collinsworth	Jan 23, 2020 01:47 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Jan 23, 2020 01:47 PM	Task reassigned to Gino Salazar.	Add Attachment
Joe Collinsworth	Jan 23, 2020 01:47 PM	Delivered and setup	Add Attachment
Gino Salazar	Jan 23, 2020 01:25 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Katherine Reynoso	Jan 21, 2020 12:43 PM	**This is an email** Hello, I'll go ahead and put you on the schedule for tomorrow. We will also be picking up your old laptop, so if you want to keep any items please move it to your H. drive. Additionally, we have a few items scheduled during this period, so if we are unable to make it between this window, we will let you know. Thank You,Kat	Add Attachment
Katherine Reynoso	Jan 21, 2020 12:38 PM	Task reassigned to Gino Salazar.	Add Attachment
Katherine Reynoso	Jan 21, 2020 12:38 PM	Let her know if this doesn't work for you.	Add Attachment
Katherine Reynoso	Jan 21, 2020 12:37 PM	She is available 12:00PM-2:00PM 1/22	Add Attachment
Katherine Reynoso	Jan 16, 2020 04:58 PM	sent them an email.	Add Attachment
Joe Collinsworth	Jan 07, 2020 08:20 AM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Jan 07, 2020 08:20 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Joe Collinsworth	Jan 07, 2020 08:19 AM	All apps installed. Ready to deliver	Add Attachment
Gino Salazar	Dec 20, 2019 04:40 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Dec 20, 2019 02:17 PM	Got an email back from Chad Ludwig, we have to hunt down Kara Gournarnis' 20181942 and remove the Apple Pro Apps bundle( Final Cut Pro X, Motion 5, Compressor 4, Logic Pro X, MainStage 3). Once we do that, sr 74602, 74694 and 74695 should be good to finish and go out	Add Attachment
Gino Salazar	Dec 17, 2019 01:52 PM	This is a mess but the Apple pro apps are supposed to be installed on 5 of their users, Kathrine Pfaff, Brent Redpath, Lyra Behnke, Kara Gournarnis and Denise Thew Hackett. But Chad Ludwig also had us install it on Brian Peet's machine. I sent him an email asking which 5 users are supposed to have it and who needs to have it uninstalled or purchased for.	Add Attachment
Megan Thibeault	Dec 17, 2019 07:45 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Dec 17, 2019 07:45 AM	Can you work on this please	Add Attachment
Reggie Johnson	Dec 02, 2019 03:00 PM	imaging at my desk for the moment	Add Attachment
Tricia Flaherty	Nov 27, 2019 03:56 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 27, 2019 03:53 PM	I have put laptop on the Inventory Counter in ITC008 with GFA SETUP form W#20190528 to replaces mac laptop W#20130829 for Katie Pfaff, DSPS NTT Instructor. This new MAC laptop gets Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) which is loaded in JAMF now to be assigned to this workstation;	Add Attachment