Service Request Ticket

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Service Request Information

CONTACT	Name	Behnke, Lyra	Date	Nov 27, 2019 04:11 PM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	behnkel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190690 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02ZQ0KCJWF2	Location	imaged 2/27/2025 \|\| IMAC Loaner
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2019009325; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 NOV2019;
	Wired NIC	3C:CD:36:5D:47:45
	Wireless NIC	F8:FF:C2:23:30:F9
	Bluetooth NIC	F8:FF:C2:37:6E:36

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 10, 2020 11:56 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Jan 10, 2020 11:56 AM	delivered!	Add Attachment
Peter Puettmann	Jan 10, 2020 08:27 AM	Task reassigned to Peter Puettmann.	Add Attachment
Gino Salazar	Jan 08, 2020 01:04 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 08, 2020 01:04 PM	Status changed from (3) Order in Process to (2) Scheduled	Add Attachment
Gino Salazar	Jan 08, 2020 01:04 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Gino Salazar	Jan 08, 2020 01:03 PM	She would like someone there between 10-12 friday, if she is not there set up the station anyways and we’ll give her admin rights and printers later	Add Attachment
Gino Salazar	Jan 08, 2020 10:32 AM	Sent email	Add Attachment
Joe Collinsworth	Jan 07, 2020 08:44 AM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	Dec 20, 2019 04:41 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Dec 20, 2019 02:17 PM	Got an email back from Chad Ludwig, we have to hunt down Kara Gournarnis' 20181942[Edit Inv] and remove the Apple Pro Apps bundle( Final Cut Pro X, Motion 5, Compressor 4, Logic Pro X, MainStage 3). Once we do that, sr 74602, 74694 and 74695 should be good to finish and go out	Add Attachment
Gino Salazar	Dec 17, 2019 01:52 PM	This is a mess but the Apple pro apps are supposed to be installed on 5 of their users, Kathrine Pfaff, Brent Redpath, Lyra Behnke, Kara Gournarnis and Denise Thew Hackett. But Chad Ludwig also had us install it on Brian Peet's machine. I sent him an email asking which 5 users are supposed to have it and who needs to have it uninstalled or purchased for.	Add Attachment
Gino Salazar	Dec 17, 2019 10:30 AM	Task reassigned to Gino Salazar.	Add Attachment
Joe Collinsworth	Dec 11, 2019 01:35 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Joe Collinsworth	Dec 11, 2019 01:12 PM	Finished, all software installed except the special pro apps package, waiting on purchasing information.	Add Attachment
Joe Collinsworth	Dec 10, 2019 04:04 PM	Imaging	Add Attachment
Megan Thibeault	Dec 10, 2019 01:01 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Dec 10, 2019 01:01 PM	Can you get this going please	Add Attachment
Tricia Flaherty	Dec 10, 2019 12:38 PM	She is asking about status on 12-10-2019	Add Attachment
Tricia Flaherty	Nov 27, 2019 04:11 PM	I have put W#20190690 on Inventory counter in ITC008 with GFA setup form to replace W#20141297 for Lyra Behnke. This new iMAc station gets Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) which is loaded in JAMF now to be assigned to this workstation.	Add Attachment