Service Request Ticket - # 74698

Service Request Information

CONTACT Name Thew, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 02, 2019 08:39 AM
Department Deaf Studies and Professional Studies Phone 89341
Location Email thewd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190423[Edit Inv] (opens in a new window) Bldg/Room RWEC 139
Service Tag Description Apple iMac 21.5 4K retinia, i7 3.2GHz 6-core #Z0VY
Serial No. C02ZD0N0JWF2 Location Kathy Heide (Holding for next user)

CPU Intel Core i7 (3.2GHz 6-core 8th-gen)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2019009325; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009751 ORDER11555;

Wired NIC 80:4A:14:61:D3:5D


Wireless NIC A4:83:E7:9E:34:44


Bluetooth NIC A4:83:E7:A8:BC:9E

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 02, 2019 04:56 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 02, 2019 04:56 PM 
She got them fixed.
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Reggie Johnson Dec 02, 2019 03:01 PM 
Task reassigned to Katherine Reynoso.
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Megan Thibeault Dec 02, 2019 11:30 AM 
Task reassigned to Reggie Johnson.
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Megan Thibeault Dec 02, 2019 11:29 AM 
Task reassigned to UCS Tech.
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Brittany Franklin Dec 02, 2019 10:49 AM 
Task reassigned to Service Request Desk.
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Brittany Franklin Dec 02, 2019 10:49 AM 
I took a look at her LDAP account, and here's the drives she needs for her Mac:

smb://groupr.wou.edu/groupr/special_education
smb://share.wou.edu/share/RMHC
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Stephanie Magee Dec 02, 2019 08:48 AM 
****This is an email****
Stephanie, 

I have both Mac desktop and laptop.  Desktop is 
20190423[Edit Inv] and laptop is 20190533[Edit Inv].   I need the 
name of the drive so that I can search for it 
and add it.  I did not write these drives down 
before my previous laptop and desktop were 
taken.   I recalled the I drive was something 
like  group.wou.edu/specialeducation or 
something like that.  I do not recall what the 
J drive was spelled out.  Thanks so much for 
your assistance :)
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Stephanie Magee Dec 02, 2019 08:46 AM 
20190533[Edit Inv] is the desktop 
needs both added to drives?
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Stephanie Magee Dec 02, 2019 08:42 AM 
****This is an email****
I would appreciate your assistance with these 
items so that I can access to critical 
documents for my upcoming report deadline of 
Dec 3rd.  

Thank you,
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Stephanie Magee Dec 02, 2019 08:39 AM 
1) J drive for Practicum (RC 609) related drive 
that RMHC program uses with our students to 
store confidential information. 

2) I Drive (I believe it was called SPED but 
might have been renamed to DSPS)
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