Service Request Ticket - # 74700

Service Request Ticket - # 74700

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Service Request Information

CONTACT	Name	Bullis, Lori	Date	Dec 02, 2019 09:29 AM
	Department	Library & Media Services	Phone	88884
	Location		Email	bullisl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130891 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43G8V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; Adobe CC20**(NAMED USER)Christopher Mansayon subscription MAY2018 Order#10531;
	Wired NIC	34:17:EB:A6:92:EE

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Dec 17, 2019 01:47 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Dec 17, 2019 01:47 PM	Brought it back and imaged it here	Add Attachment
Gino Salazar	Dec 16, 2019 11:52 AM	Currently fighting with it	Add Attachment
Gino Salazar	Dec 16, 2019 11:51 AM	I have this one with me	Add Attachment
Peter Puettmann	Dec 16, 2019 11:43 AM	Task reassigned to Gino Salazar.	Add Attachment
Peter Puettmann	Dec 06, 2019 01:51 PM	cpu is having issues talking with network to start IPV4 over PXE during image	Add Attachment
Megan Thibeault	Dec 06, 2019 10:41 AM	Task reassigned to Peter Puettmann.	Add Attachment
Joe Collinsworth	Dec 05, 2019 03:46 PM	Contact changed from Christopher Mansayon to Lori Bullis.	Add Attachment
Joe Collinsworth	Dec 05, 2019 03:45 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Joe Collinsworth	Dec 05, 2019 03:45 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joe Collinsworth	Dec 05, 2019 03:17 PM	**This is an email** Hi Joe, I believe you are looking for me. In the loading dock, our computer #20130895 was upgraded to Windows 10. Today we attempted to log onto and use this computer. Unfortunately, we kept receiving an error message and the computer kept restarting itself. Please see the attached photo. I am here until 4:00 p.m. today and tomorrow. Thanks, Lori Bullis	Add Attachment
Joe Collinsworth	Dec 05, 2019 08:19 AM	**This is an outgoing email** Hi Christopher, I need some additional information regarding service request #74700 Description: Unsupported Office 2007 installed I'd like to come take a look at your computer and possibly start upgrading Windows on it, please let me know when you are available, I'm here most of the day today. Thank you Joe	Add Attachment Public
Bradley Karkanen	Dec 02, 2019 09:29 AM	This machine has Office 2007 installed which is unsupported. This would be most easily fixed by the Windows 10 upgrade since it will upgrade to Office 2019.	Add Attachment