Service Request Ticket - # 74701

Service Request Information

CONTACT Name Pedraza, Raina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 02, 2019 10:20 AM
Department Phone 88725
Location Email pedrazar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130913[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43X8V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43X8V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:E2:94

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jan 14, 2020 10:57 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jan 14, 2020 10:57 AM 
done
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Peter Puettmann Jan 14, 2020 10:08 AM 
scheduled for now
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Peter Puettmann Jan 13, 2020 11:36 AM 
****This is an outgoing email****
Hi Raina, 

I was the tech that was able to fix the issue last time, i can come by tomorrow after 10am to take a look at it, will that work? 

--Peter P, UCS Tech
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Public
Stephanie Magee Jan 13, 2020 09:25 AM 
Status changed from (5) Completed to (1) Pending
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Stephanie Magee Jan 13, 2020 09:25 AM 
****This is an email****
Good morning!

My student's computer is having the same issue 
with Microsoft Office that it was having a few 
weeks ago (details below). The problem seemed 
to have been resolved after someone came to 
work on the computer, but I think it reverted 
back to how it was and it can't locate 
Microsoft Office again. If someone has time to 
come take a look at it, that would be great! 
Let me know if there are any further details I 
can provide.

Thanks so much,

Raina
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Peter Puettmann Dec 02, 2019 02:35 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Dec 02, 2019 02:35 PM 
done
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Stephanie Magee Dec 02, 2019 11:01 AM 
****This is an email****
I will have them try that, but the issue with 
Microsoft was happening before the Adobe 
update. It's been going on for a few weeks and 
I think was related to the Windows 10 upgrade.

Raina
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Megan Thibeault Dec 02, 2019 10:42 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Dec 02, 2019 10:38 AM 
I am trying to figure out if it actually an office 
issue
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Stephanie Magee Dec 02, 2019 10:38 AM 
****This is an email****
I don't believe there was an error message, it 
would just try to open the documents using 
Adobe. When we tried to select Excel or Word 
from the "other programs", they weren't listed 
as options.
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Stephanie Magee Dec 02, 2019 10:20 AM 
****This is an email****
Good morning!

One of my students' computer is having trouble 
with Microsoft Office. Any time she tries to 
open an Excel or Word document, it won't allow 
her to and won't recognize the programs on the 
computer. I thought maybe it was just her 
login, but I tried mine and my other student 
tried logging in as well and it didn't work for 
us either. The WOU ID number for the computer 
is 20130913[Edit Inv] and it's in room 218 in the 
Cottage.

If someone has time to come take a look at it, 
that would be great! I will be here all day 
today and any time after around 11am tomorrow.

Please let me know if you need any further 
information from me.

Thank you!
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