Service Request Ticket

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Service Request Information

CONTACT	Name	Guy, Trisha	Date	Dec 02, 2019 12:54 PM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190661 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	G8WZG03	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	G8WZG03	Location	2nd Life GFA Pool
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:73:E0:06

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 15, 2020 09:51 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Katherine Reynoso	Jan 15, 2020 09:51 AM	Finished all of them, brought back computers and monitors.	Add Attachment
Lourdes Salazar	Jan 15, 2020 07:51 AM	Can be delivered 1/15. Called and said it was ready to be moved.	Add Attachment
Katherine Reynoso	Jan 14, 2020 04:57 PM	They want to wait until friday to do RM 215 because the person might have items saved on it.	Add Attachment
Katherine Reynoso	Jan 14, 2020 04:57 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Katherine Reynoso	Jan 14, 2020 04:56 PM	RM 204 1/15/20 RM 215 needs replacement on win 7 and too old to upgrade.	Add Attachment
Katherine Reynoso	Jan 14, 2020 01:00 PM	RM 209 already on windows 10. It looks like it got an update.	Add Attachment
Katherine Reynoso	Jan 09, 2020 03:04 PM	Delivered Front desk one, wasn't able to image or do Rm215.	Add Attachment
Katherine Reynoso	Jan 09, 2020 11:26 AM	Do front desk anytime. RM 209 doesn't get a GFA, but needs reiamge to Win 10. RM 215 needs to be replaced because 990 right away.	Add Attachment
Katherine Reynoso	Jan 09, 2020 10:57 AM	I did 211. Will do the others next week.	Add Attachment
Katherine Reynoso	Jan 08, 2020 09:43 AM	Delivered 207 and 208. I will do 211 at 4:00PM. I have the trash in the inventory room, will clean up later.	Add Attachment
Katherine Reynoso	Jan 07, 2020 01:26 PM	Office 207, 208 and 211 can be done tomorrow. Will need to do the others next wednesday.	Add Attachment
Katherine Reynoso	Dec 18, 2019 03:53 PM	Status changed from (2) Scheduled to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Dec 18, 2019 08:46 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Dec 18, 2019 08:45 AM	They're done. They would like to schedule for January 8th because they'll be in meetings at the time. She will install medicat, we will do admin rights there, and they'll backup information once they are back on the 6th.	Add Attachment
Katherine Reynoso	Dec 17, 2019 03:30 PM	They are finished imaging. Trisha Guy is out of the office until tomorrow. Will need to know admin rights and software.	Add Attachment
Katherine Reynoso	Dec 17, 2019 08:32 AM	Started on stand-up desk.	Add Attachment
Megan Thibeault	Dec 17, 2019 07:46 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Dec 17, 2019 07:46 AM	Can you please start on these too	Add Attachment
Tricia Flaherty	Dec 02, 2019 12:54 PM	1.) Office 204 cpu W#20190661 monitor W#20190667 2.) Office 207 cpu W#20190662 monitor W#20190668 3.) Office 208 cpu W#20190663 monitor W#20190669 4.) Office 211 cpu W#20190664 monitor W#20190670 5.) Office 215 cpu W#20190665 monitor W#20190671 6.) Front Office 3rd Window cpu W#20190666 monitor W#20190672 Order contact is Trisha Guy These stations will be replacing existing desktops Please discuss what they need(Medicat? ) with Trisha Guy The cpus are on the Inventory Counter in ITC008 with New Equip Forms and the monitor Keyboards and mice, cabling Etc. are right under the counter	Add Attachment