Service Request Ticket - # 74706

Service Request Information

CONTACT Name Guthrie, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 02, 2019 01:42 PM
Department Student Enrichment Program Phone 88168
Location Email guthriem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Tablet Edit WOU # 20190295[Edit Inv] (opens in a new window) Bldg/Room SAC
Service Tag Description Apple 10.5iniPad Air Wi-Fi 64GB SpcGry MUVL2LL/A
Serial No. DMPZPM30LMPD Location SEP iPad Cart(leased iPads)

CPU A12X Bionic chip with 64-bit architecture


OS iOS 12 Software RMA'd DMPYX1JSLMPD 12/18/19

Wireless NIC 4C:6B:E8:F3:90:A1


Bluetooth NIC 4C:6B:E8:EA:B1:FD


TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public

Entered by Date Memo
Joe Collinsworth Jan 06, 2020 12:17 PM
Status changed from (3) Order in Process to (5) Completed
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Joe Collinsworth Jan 06, 2020 12:17 PM
Delivered
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Megan Thibeault Jan 06, 2020 10:15 AM
Task reassigned to Joe Collinsworth.
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Megan Thibeault Jan 06, 2020 10:15 AM
Gave to Joe to return
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Megan Thibeault Dec 10, 2019 07:40 AM
Joanie submitted a PO on Friday P0106862
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Megan Thibeault Dec 10, 2019 07:38 AM
They are not sending a new one now.. 

TRK# 126621602029 sending back broken one
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Megan Thibeault Dec 04, 2019 02:25 PM
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Dec 04, 2019 02:25 PM
Waiting on Joanie to get back so that a PO can be created for the new iPad to be shipped out
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Megan Thibeault Dec 02, 2019 02:56 PM
BK has the ipad
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Natalie Plasker Dec 02, 2019 01:42 PM
****This is an email****
Hi,

We have an iPad from our cart that has a broken screen. Would it be possible for someone to stop by to pick it up for repair? The number is 20190295[Edit Inv] and it will be at the Advising Center Front Desk.

Thanks,
Marshall
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