Service Request Ticket - # 74712

Service Request Information

CONTACT Name Thew, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 02, 2019 02:44 PM
Department Deaf Studies and Professional Studies Phone 89341
Location Email thewd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190423[Edit Inv] (opens in a new window) Bldg/Room RWEC 139
Service Tag Description Apple iMac 21.5 4K retinia, i7 3.2GHz 6-core #Z0VY
Serial No. C02ZD0N0JWF2 Location Kathy Heide (Holding for next user)

CPU Intel Core i7 (3.2GHz 6-core 8th-gen)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2019009325; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009751 ORDER11555;

Wired NIC 80:4A:14:61:D3:5D


Wireless NIC A4:83:E7:9E:34:44


Bluetooth NIC A4:83:E7:A8:BC:9E

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 02, 2019 04:57 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 02, 2019 04:56 PM 
Fixed issues.
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Megan Thibeault Dec 02, 2019 03:15 PM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Dec 02, 2019 02:44 PM 
Denise is having trouble with the adobe log in 
issue, but her computer also says she doesn't 
have creative cloud? She also cannot open adobe 
on her laptop? It sounds like she might just need 
someone to walk her through the log in?
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