Service Request Ticket - # 74713

Service Request Information

CONTACT Name Morrison, Alexis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 02, 2019 02:51 PM
Department Disability Access Services Phone 88250
Location Email morrisona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171070[Edit Inv] (opens in a new window) Bldg/Room SSC 105
Service Tag CSTFRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSTFRP2 Location Second Front Desk

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; transfer from W#20120887: ZoomText Mag/Reader v10 VISA2012003435, TextAloud 3 VISA2012003434, Prism Video Format Converter Plus MPEG2 Ed. VISA2013003980, Techsmith Camtasia Studio v8.4 VISA2013003981 UPGRADED to Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; MathType v6.9 WIN VISA2014004355, ABBYY FineReader Pro. Edition v.11 P0090073 upgraded MARCH2015 to Abbyy Fine Reader Pro v12.0 P0096745; Camtasia 2024(remove before reimage)

Wired NIC 54:BF:64:5D:1A:73

TECHS Submitted by Anthony Franklin Contact franklina@wou.edu 88956
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Dec 04, 2019 03:53 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Megan Thibeault Dec 03, 2019 11:06 AM 
Task reassigned to Joe Collinsworth.
 Add Attachment
Anthony Franklin Dec 02, 2019 02:51 PM 
Alexis called and said that after they got both 
W20171070 and W20171071 back from re-image, they 
are missing TextAloud and ABBYY FineReader.
 Add Attachment