Service Request Ticket

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Service Request Information

CONTACT	Name	Grim, Scott	Date	Dec 02, 2019 03:28 PM
	Department	Creative Arts/Theater-Dance	Phone	88417
	Location		Email	grims@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190481 (opens in a new window)	Bldg/Room	RA Auditorium
	Service Tag		Description	Apple iMac 21.5 4K retinia, i7 3.2GHz 6-core #Z0VY
	Serial No.	C02ZF11FJWF2	Location	Theatre Sound computer, Ray Finnel
	CPU	Intel Core i7 (3.2GHz 6-core 8th-gen)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2019009325; QLab 4 Audio perpetual license VISA2019009861;
	Wired NIC	80:4A:14:61:F9:F7
	Wireless NIC	A4:83:E7:A5:C1:EE
	Bluetooth NIC	A4:83:E7:9E:21:98

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 11, 2021 09:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	May 29, 2020 01:04 PM	Task reassigned to John Rushing.	Add Attachment
Katherine Reynoso	Jan 08, 2020 02:26 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Katherine Reynoso	Jan 08, 2020 02:26 PM	Delivered. They said they wanted to do the flash drive idea.	Add Attachment
Gino Salazar	Jan 08, 2020 02:06 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Gino Salazar	Jan 02, 2020 01:13 PM	She will be available today and then next week	Add Attachment
Joe Collinsworth	Dec 23, 2019 07:51 AM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	Dec 20, 2019 04:40 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Dec 20, 2019 04:40 PM	We can deliver any time Jeanie is available	Add Attachment
Gino Salazar	Dec 20, 2019 04:39 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Gino Salazar	Dec 13, 2019 03:55 PM	After speaking to Scott he says we can deliver it to Jeanie Stuntzer next week!	Add Attachment
Gino Salazar	Dec 12, 2019 02:13 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Dec 12, 2019 02:09 PM	Sending emailing to figure out a time for delivery	Add Attachment
Gino Salazar	Dec 12, 2019 02:09 PM	*******	Add Attachment
Gino Salazar	Dec 12, 2019 02:08 PM	**********See message below when delivering***********************	Add Attachment
Gino Salazar	Dec 12, 2019 02:07 PM	When delivering this we need to let him know about Qlab4 and if he wants to have the license on a flash drive to be able to use it on other computers he will have to provide the flash drive and he will have to have Tricia set it up for him	Add Attachment
Gino Salazar	Dec 12, 2019 02:04 PM	This one is all ready to go	Add Attachment
Tricia Flaherty	Dec 02, 2019 03:44 PM	QLab 4 Audio software installer can be found here but it may take account login by purchasing@wou.edu to do activation of license online or offline T:\QLab\QLab_4_Audio that may mean install now but we will need to license after 12-9 when i return	Add Attachment
Tricia Flaherty	Dec 02, 2019 03:28 PM	This computer W#20190481 is on the inventory counter in ITC008 with NEW Equip Setup form. it also has W#20190483 Focusrite Scarlett 18i20 3rd Gen USB Audio Interface ands Qlab 4 Audio license on VISA2019009861	Add Attachment