Service Request Ticket - # 74717

Service Request Information

CONTACT Name Boyson, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2019 08:08 AM
Department Behavioral Sciences Division Phone 8987
Location Email boysont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170533[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02W36XTHV29 Location parts pile

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006552;

Wireless NIC 8C:85:90:A8:7E:8F


Bluetooth NIC 8C:85:90:AC:1E:1A

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 03, 2019 10:53 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 03, 2019 10:53 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Dec 03, 2019 10:52 AM 
With John, the issue was fixed. She has new Adobe 
DC
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Alix Karkanen Dec 03, 2019 08:11 AM 
****This is an email****
Thank you. Note: I have lunch from 12-1.

Tracy
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Alix Karkanen Dec 03, 2019 08:08 AM 
****This is an email****
Hi UCS,

WOU # 20170533[Edit Inv]
My full version of Adobe Acrobat program, 
continues to tell me."Sorry, something went 
wrong, licensing issue.

It may relate to the email below. I do not have 
an Adobe Creative Cloud acct. but rather a the 
program.

I would like to make sure I have the full version 
not just the Acrobat reader as I edit and add 
text daily to my pdf's. This program was provided 
free from UCS last year.

Can you please create a work order for this job. 
If at all possible today, am would be really 
helpful.

Thank you for your help,

Tracy Boyson
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