Service Request Ticket

Service Request Information

CONTACT	Name	VanDeusen, Michele	Date	Dec 03, 2019 08:18 AM
	Department	Business Services	Phone	88130
	Location		Email	vandeusm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150269 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	GN5GH72	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715
	Wired NIC	F8:CA:B8:48:B7:0E
	Wireless NIC	80:00:0B:D1:EB:E2
	Bluetooth NIC	80:00:0B:D1:EB:E6

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Peter Puettmann	Dec 04, 2019 05:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 04, 2019 05:10 PM	delivered	Add Attachment
Megan Thibeault	Dec 04, 2019 11:19 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Dec 04, 2019 11:19 AM	Reimage needed	Add Attachment
Katherine Reynoso	Dec 03, 2019 04:56 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Dec 03, 2019 04:55 PM	It got updated to windows 10. Software center is not installed. Check that windows 10 is activated. She wanted the new VM software to connect from home. She said she might get it reimaged sometime after this weekend because she needs for this one.	Add Attachment
Megan Thibeault	Dec 03, 2019 10:50 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Dec 03, 2019 10:50 AM	Can you get this upgraded please not reimaged	Add Attachment
Alix Karkanen	Dec 03, 2019 08:18 AM	Michele needs windows updated. Its in the in box. Tomorrow by noon	Add Attachment