Status changed from (1) Pending to (5) Completed

FYI-- I created a GFA replacement SR#75063 for this 
station today

****This is an outgoing email****
Hi Scott,

I need some additional information regarding 
service request #74719

Description: PUA found on W20121260 and Upgrade 
to Win10 needed

It looks like our anti-virus software Sophos 
has found an issue on your computer. The best 
course of action would be upgrade/reimage the 
computer to windows 10. We have two options for 
moving to windows 10.
1. Upgrade to windows 10. This would hopeful 
keep all your applications, documents, and 
bookmarks, in the same way. However, if you 
been having problems, like slowness, freezing, 
etc, it would not fix these issues and 
potentially make it worse.

2. Reiamge to windows 10. This would wipe your 
computer completely, and we would reinstall a 
new OS of windows. This way your computer will 
be completely up to date with all new basic 
software like office and adobe. This would fix 
a lot of issues with slowness and freezing. I 
suggest this as the best course of action.

We can also get this started when you are in a 
meeting or out of the office, so it won't 
interfere with any day-to-day activities. Let 
me know what option you would prefer and we can 
go ahead and get this started. If you have any 
questions or concerns feel free to contact me 
or call our front office at 503-838-8925.

Thank You,
Katherine