Service Request Ticket - # 74725

Service Request Information

CONTACT Name Grouger, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2019 10:44 AM
Department The Research Institute Phone 88293
Location Email kenyond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130036[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. F57N7Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe InDesign CS6 (v.8) License from P0093384

Wired NIC B8:CA:3A:A2:A2:E7


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public

Entered by Date Memo
Joe Collinsworth Dec 04, 2019 12:48 PM
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Dec 03, 2019 03:47 PM
Can't reinstall 
because software 
center seems broken
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Joe Collinsworth Dec 03, 2019 11:28 AM
Started reinstall
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Megan Thibeault Dec 03, 2019 11:05 AM
Task reassigned to Joe Collinsworth.
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Alix Karkanen Dec 03, 2019 10:44 AM
Debra has a student worker who can't get into Adobe 
DC, it doesn't even open. Will be around until two.
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