Service Request Ticket - # 74726

Service Request Ticket - # 74726

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Service Request Information

CONTACT	Name	Boomer, Sarah	Date	Dec 03, 2019 10:45 AM
	Department	Natural Science Division	Phone	88209
	Location		Email	boomers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130542 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WJ9FZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WJ9FZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0092986; TurningPoint2008 from P0063280, Adobe CS6 Design Std from P0093760 and Adobe Premiere Elements v.12 from P0093760; EndNoteX8 MAC/WIN from P0104335 JUNE2017 (email sent to Sarah Boomer); Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66546;
	Wired NIC	F8:B1:56:C5:A5:66

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Dec 16, 2019 11:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 16, 2019 11:42 AM	delivered	Add Attachment
Stephanie Magee	Dec 13, 2019 08:12 AM	12/16 9:30 :O	Add Attachment
Peter Puettmann	Dec 11, 2019 09:08 AM	started image	Add Attachment
Megan Thibeault	Dec 11, 2019 07:42 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Dec 11, 2019 07:42 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Megan Thibeault	Dec 11, 2019 07:42 AM	Please start this image.	Add Attachment
Tricia Flaherty	Dec 10, 2019 05:20 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Dec 10, 2019 05:20 PM	W#20181070 cpu and monitor W#20181115 are on the Inventory counter to replace her PC desktop W#20130543 She has OLD SOFTWARE: please discuss what needs to transfer with Sarah TurningPoint2008 from P0063280, OLD NOT SURE IF IT WILL WORK on WIN10 Adobe CS6 Design Std from P0093760 See TRICIA for MEDIA if needed T:\Adobe Creative Suite\Adobe CS6 Suites\AdobeCS6DesignStdWIN&MAC Adobe Premiere Elements v.12 from P0093760; SEE TRICIA FOR MEDIA T:\Adobe Elements Titles\Adobe Premiere Elements\Premiere Elements v12 EndNoteX8 MAC/WIN from P0104335 T:\Endnote\ENDNOTEX8	Add Attachment
Tricia Flaherty	Dec 10, 2019 04:42 PM	**This is an email** I just chatted with your helpdesk and they confirmed that you are planning on Monday (not tomorrow). If you can give me a 3-hour window to work with, that would be useful since I'm juggling some med/PT appointments next week. Right now - all of Monday is open but I am on call for any PT slots that open up. Thanks, Sarah On Tue, Dec 10, 2019 at 2:39 PM Tricia Flaherty wrote: I will get a NEW pc desktop to the UCS Techs and have them get started on it for you in the morning, at this time tomorrow seems to be out of the realm for a new one and not just an upgrade of your existing PC desktop. I was out last week so I am sorry if that made the ability to make that appointment work for getting a new one and not just an Windows 10 upgrade of you old one. Tricia	Add Attachment
Tricia Flaherty	Dec 10, 2019 04:42 PM	SHe is wanting a NEW PC and will be wanting to schedule for Next MONDAY	Add Attachment
Alix Karkanen	Dec 03, 2019 10:45 AM	Sarah would like someone to come by on the 11th to update her to windows 10, and to make sure that all of her other programs are updated correctly. She was told certain things wouldn't run because her computer was too old?	Add Attachment