Service Request Ticket

Service Request Information

CONTACT	Name	Erickson, Kimberly	Date	Dec 03, 2019 12:23 PM
	Department	Humanities Division	Phone
	Location		Email	ericksonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120305 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8570/DT Color Printer
	Serial No.	XFN137012	Location	PDR
	Model	8570/DT	Hostname	hum3.wou.edu
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP: 140.211.76.56	Ink/Toner Refill
	Wired NIC	00:00:AA:D7:76:2E

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Dec 03, 2019 01:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Anthony Franklin	Dec 03, 2019 01:08 PM	Cleared Queue	Add Attachment
Savannah Sharp Voss	Dec 03, 2019 12:23 PM	Hum 3 on 3 Sisters color printer is not printing. What they were trying to print is sensitive information. Kimberly said that they have tried to open the queue to clear out the task but when they open it it says there is nothing in the queue, they are sure they sent it there though. The printer is out of blue ink (they said this task is already being processed) which is why its not printing. They need the sensitive info cleared out of the queue. Contact number: 88408	Add Attachment