Service Request Ticket

Service Request Information

CONTACT	Name	Braun, Debbie	Date	Dec 03, 2019 02:47 PM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181060 (opens in a new window)	Bldg/Room	BELL 234
	Service Tag	886YDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	886YDW2	Location	Debbie Braun, (see SR73705)
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:CD:36

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Dec 03, 2019 03:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Anthony Franklin	Dec 03, 2019 03:37 PM	Downloaded pdfs. Resolved issue.	Add Attachment
Megan Thibeault	Dec 03, 2019 03:03 PM	Task reassigned to Anthony Franklin.	Add Attachment
Megan Thibeault	Dec 03, 2019 03:03 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Savannah Sharp Voss	Dec 03, 2019 02:47 PM	Debbie is trying to print to the copier SS Copier on Three Sisters but her computer is not sending any information to the copier to allow her to print. She said she has had a similar issue printing PDF's to this copier and someone had instructed her to download the file before printing it. However with the particular file she is trying to print it will not work using this method either. She is fairly certain it is an issue with her computer given the previous issues she has had. She is also available tomorrow after 10am for someone to come by if need be. The papers are for a seminar on Thursday so she needs this done by then.	Add Attachment