Service Request Ticket

Service Request Information

CONTACT	Name	Bracy, Jennifer	Date	Dec 03, 2019 03:14 PM
	Department	Creative Arts	Phone	88534
	Location		Email	bracyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120612 (opens in a new window)	Bldg/Room	ITC 210
	Service Tag		Description	Epson Stylus Pro 3880 Large-Format Inkjet Printer #CA61201-VM
	Serial No.	LPJE031227	Location	Graphics Lab (replacing W#20090896)
	Model	CA61201-VM	Hostname	kandinski.wou.edu
	Notes	Includes as standard one Hi-Speed USB 2.0 (1.1 compatible) and one 10/100Base-T Ethernet port,Resolution 2880 x 1440 dpi; 1440 x 720 dpi; 720 x 720 dpi; 720 x 360 dpi; 360 x 360 dpi; 360 x 180 dpi, ¿Prints on virtually any type of cut-sheet media from 4 x 6 up to 17 x 22, 120 sheet paper feeder Mac Addr: 00:00:48:1F:6C:3C IP Addr: 140.211.114.60	Ink/Toner Refill
	Wired NIC	00:00:48:1F:6C:3C

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Dec 30, 2019 03:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Dec 30, 2019 03:19 PM	Updated the PPD file for kandinski, now you can change the settings for it.	Add Attachment
Anthony Franklin	Dec 04, 2019 10:22 AM	Task reassigned to John Rushing.	Add Attachment
Savannah Sharp Voss	Dec 03, 2019 03:14 PM	Old Ed 105 Printer Kendinski is not connected. Its running on a local network and none of the stations in the lab can print. It says there is a communication error and the triangle with the exclamation point it on the screen. They tried restarting it and it has not helped. They will need to be able to print in that lab by Thursday. The lab should be open at 4 tomorrow, and again on Thursday. Jen can unlock the lab if she is in her office as well.	Add Attachment