Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Smith, Robin	Date	Dec 03, 2019 03:18 PM
	Department	Social Science	Phone	88357
	Location		Email	smithr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161072 (opens in a new window)	Bldg/Room	ITC 004
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02TV4N9J1G9	Location	Tony Manso - Mac development station.
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;
	Wired NIC	98:10:E8:F3:72:D1
	Wireless NIC	98:9E:63:3A:B2:BE
	Bluetooth NIC	98:9E:63:3A:B2:BF

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 09, 2019 10:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Natalie Plasker	Dec 09, 2019 10:25 AM	Came in, and is available today from 12-5	Add Attachment
Joe Collinsworth	Dec 09, 2019 10:06 AM	**This is an outgoing email** Hi Robin, Regarding service request #74736 Description: Adobe DC 12/9 9:30* I came by your office at 9:30 this morning per our appointment and had your department office leave a message for you, please let me know when you are available and I will come take a look at your Adobe installation. Thank you Joe	Add Attachment Public
Joe Collinsworth	Dec 09, 2019 09:51 AM	Went by and she wasn't in her office. Checked with the front desk and they left a message for her, will call back	Add Attachment
John Rushing	Dec 09, 2019 09:35 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Stephanie Magee	Dec 06, 2019 04:25 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Stephanie Magee	Dec 06, 2019 04:25 PM	No one came again	Add Attachment
Stephanie Magee	Dec 06, 2019 04:23 PM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Dec 06, 2019 04:23 PM	Reschedule to 9:30	Add Attachment
Joe Collinsworth	Dec 05, 2019 05:41 PM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	Dec 05, 2019 03:10 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Dec 05, 2019 03:10 PM	She said she’s there until 5, can you check this out?	Add Attachment
Gino Salazar	Dec 05, 2019 01:20 PM	Sent email because I missed it :(	Add Attachment
Stephanie Magee	Dec 04, 2019 08:41 AM	Task reassigned to Gino Salazar.	Add Attachment
Stephanie Magee	Dec 04, 2019 08:41 AM	Robing had to reschedule due to an emergency mentioned she downloaded Adobe DC off the web but could not get past the log in portion. It gave her the sign in page only once. Hasn't since	Add Attachment
Megan Thibeault	Dec 03, 2019 03:19 PM	Adobe DC doesn't open for the user.	Add Attachment