Service Request Ticket - # 74746

Service Request Ticket - # 74746

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Service Request Information

CONTACT	Name	Mauro, Kristin	Date	Dec 04, 2019 08:51 AM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	maurok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140870 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JXB2DZ1	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JXB2DZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop MAY2016; Camtasia 2020 Education v.20 VISA2019011033 MAY2020;
	Wired NIC	98:90:96:D6:69:16

TECHS	Submitted by	Anthony Franklin	Contact	franklina@wou.edu	88956
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 19, 2019 11:17 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Joe Collinsworth	Dec 19, 2019 11:17 AM	Done	Add Attachment
Joe Collinsworth	Dec 19, 2019 11:17 AM	Update installed and caused a bluescreen due to incompatible drivers. So I reimaged it	Add Attachment
Joe Collinsworth	Dec 18, 2019 05:00 PM	I'm about 97% sure it's going to work this time	Add Attachment
Joe Collinsworth	Dec 18, 2019 09:03 AM	**This is an outgoing email** Hi Kristin, Just wanted to let you know that the upgrade failed again. We are working on a solution to the problem and I will let you know when we are ready to start it again. Sorry for the inconvenience. Thank you Joe	Add Attachment Public
Joe Collinsworth	Dec 18, 2019 09:02 AM	Failed. Will need to be restarted	Add Attachment
Joe Collinsworth	Dec 17, 2019 08:32 AM	I'm gonna start it manually at 5	Add Attachment
Joe Collinsworth	Dec 17, 2019 08:31 AM	Didn't go through	Add Attachment
Stephanie Magee	Dec 17, 2019 08:12 AM	round two tonight lol	Add Attachment
Stephanie Magee	Dec 16, 2019 04:13 PM	Megan put this to be updated overnight and would like you to check her printers/drives in the morning 11/17	Add Attachment
Joe Collinsworth	Dec 12, 2019 10:44 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Joe Collinsworth	Dec 10, 2019 09:04 AM	start it on monday at 4	Add Attachment
Joe Collinsworth	Dec 10, 2019 07:56 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Anthony Franklin	Dec 04, 2019 08:51 AM	Upgrade in place.	Add Attachment