Service Request Ticket

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Service Request Information

CONTACT	Name	Rose, Michael	Date	Dec 04, 2019 09:20 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	rosem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130791 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	2x8dd12	Location	PDR
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0093948, Typwell v7 Prem(12mnth subscription) Transcriber[MANAGED BY ODS]
	Wired NIC	EC:F4:BB:26:6D:E7
	Wireless NIC	B8:EE:65:4C:C0:AB

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 06, 2020 10:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 06, 2020 10:33 AM	done	Add Attachment
Megan Thibeault	Jan 02, 2020 01:57 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 02, 2020 01:57 PM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Jan 02, 2020 01:55 PM	Task reassigned to Megan Thibeault.	Add Attachment
Alix Karkanen	Jan 02, 2020 01:55 PM	**This is an email** If the laptop won't be returned before Monday for classes, it would be nice to have a loaner laptop. Thank you again!	Add Attachment
Megan Thibeault	Jan 02, 2020 01:51 PM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Jan 02, 2020 01:48 PM	Someone should probably go check it out, they're worried it will become more damaged. Asking if they need a loaner.	Add Attachment
Alix Karkanen	Jan 02, 2020 01:43 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Jan 02, 2020 01:43 PM	**This is an email** Hello, Following Service Request 74747, we noticed that computer 20130791 was returned to ODS with damage to the screen housing. The screen was separated from the housing. We were able to reattach it, however there is still a broken piece on the top edge of the laptop. How should we proceed? Is this something that needs replacing? Can it be repaired? Please advise on next steps.	Add Attachment
Savannah Sharp Voss	Dec 05, 2019 12:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Savannah Sharp Voss	Dec 05, 2019 12:10 PM	Micheal picked these up.	Add Attachment
Megan Thibeault	Dec 05, 2019 08:53 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Dec 05, 2019 08:53 AM	**This is an outgoing email** Hi Michael, We were just following up with you regarding a service request that we have for you. (#74747) Description: * by 12/5* Laptops in ODS need updating We have the three laptops upgraded and ready for you to pick up. Thanks, Megan Thibeault	Add Attachment Public
Megan Thibeault	Dec 05, 2019 08:51 AM	Tried calling, I will email	Add Attachment
Megan Thibeault	Dec 05, 2019 08:50 AM	All done and updated. In the out box	Add Attachment
Megan Thibeault	Dec 05, 2019 07:58 AM	W20140478 is done and back in the bag at my desk	Add Attachment
Megan Thibeault	Dec 05, 2019 07:33 AM	All have been updated to Win 10, still have updates to do and such	Add Attachment
Megan Thibeault	Dec 04, 2019 02:59 PM	W20140478 is at my desk W20130790 and W20130792 are on the stand up desk Bradley and I are trying to get them upgraded now.	Add Attachment
Stephanie Magee	Dec 04, 2019 02:20 PM	Michael dropped off laptops put them in in box	Add Attachment
Stephanie Magee	Dec 04, 2019 09:21 AM	asked to drop off laptops, waiting	Add Attachment
Stephanie Magee	Dec 04, 2019 09:20 AM	20130790 20130792 20140478	Add Attachment