Service Request Ticket

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CONTACT	Name	Wenzel, Alicia	Date	Dec 04, 2019 09:59 AM
	Department	Education & Leadership	Phone	88668
	Location		Email	wenzela@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150178 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3H7Y362	Description	Dell Latitude E7250 touch(i7-5600U, 8GB RAM 256HD)
	Serial No.	3H7Y362	Location	PDR
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license XXXX2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017; NVivo 11 Pro for WIN VISA2016006336 MAY2017; Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also share with 2nd station W#20100617 for Alicia's use only MAR2019 SR#;
	Wired NIC	20:47:47:EE:04:9E
	Wireless NIC	DC:53:60:38:0D:E4
	Bluetooth NIC	DC:53:60:38:0D:E8

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Jan 07, 2020 01:14 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Jan 07, 2020 01:14 PM	I delivered her laptop. It was the desktop computer that couldn't be updated because it is a large 980. I told her it looks like the diagnostics said they were good because Joe's notes. I let her know if she continues to have issues to call for me and I'll take another look.	Add Attachment
Alix Karkanen	Jan 07, 2020 12:17 PM	Said someone could come by around 12:45, call if that doesn't work.	Add Attachment
Alix Karkanen	Jan 07, 2020 12:17 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Jan 06, 2020 01:07 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Alix Karkanen	Jan 06, 2020 01:06 PM	This computer was in the out box, I assume it ready to go, can someone drop this off tomorrow in between 12-2? And explain to her that her computer can't be updated to windows 10 and that she might need a new one	Add Attachment
Alix Karkanen	Jan 06, 2020 01:05 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Jan 06, 2020 01:05 PM	**This is an email** That would be great! I'll be available tomorrow, Tuesday January 7th from 12-2 in my office, RWEC 224. Can you confirm if this will work? I'll bring the loaner to return to the tech. Thanks! Alicia	Add Attachment
Megan Thibeault	Jan 03, 2020 04:21 PM	Loaner W20150719	Add Attachment
Joe Collinsworth	Dec 09, 2019 02:29 PM	**This is an outgoing email** Hi Alicia, I think I may have left two papers on your office desk? If you have them please hang on to them and I'll come get them tomorrow Thank you Joe	Add Attachment Public
Joe Collinsworth	Dec 09, 2019 01:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Dec 09, 2019 10:13 AM	**This is an outgoing email** Hi Alicia, I need some additional information regarding service request #74748 Description: 12/6 after 9:30 * Hot laptop Your laptop is finished updating and ready to be delivered, please let me know when you are available so I can bring it to your office. Thank you Joe	Add Attachment Public
Joe Collinsworth	Dec 05, 2019 10:13 AM	Battery is nearing the end of its usable life	Add Attachment
Joe Collinsworth	Dec 05, 2019 10:13 AM	Delivered loaner, running diagnostics on this one. She also has a 980 in her office that will need to go away.	Add Attachment
Joe Collinsworth	Dec 05, 2019 08:12 AM	Loaner is ready	Add Attachment
Joe Collinsworth	Dec 05, 2019 08:12 AM	Sweet	Add Attachment
Alix Karkanen	Dec 05, 2019 08:05 AM	**This is an email** Joe met with me last night and determined some diagnostics needed to be run on my laptop. He said he would meet me this morning but we didn't state where. I will be in my office between 9:15-9:30am and will be there until 11:45. RWEC 224. Thank you, Alicia Wenzel	Add Attachment
Joe Collinsworth	Dec 05, 2019 08:00 AM	Loaner 20150719	Add Attachment
Joe Collinsworth	Dec 04, 2019 05:04 PM	Mapped her H drive and showed her how to back stuff up, will prep loaner and bring it to her tomorrow so we can bring it back here and do some tests	Add Attachment
Stephanie Magee	Dec 04, 2019 04:48 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Alix Karkanen	Dec 04, 2019 11:23 AM	**This is an email** Awesome, Allison. Thank you and thanks to the superhero who will meet me outside of RWEC 101 around 4:45 today. Alicia	Add Attachment
Alix Karkanen	Dec 04, 2019 11:20 AM	**This is an email** I'm leaving in 20 minutes. I'll be back at 4:45 for a 5-7 meeting. I will be in RWEC 101. Could the tech meet me outside of that room around 4:45 and work on it in our lobby or another room close and connect with me after they figure out what is going on? They can just signal for me and I can step out of the meeting.	Add Attachment
Alix Karkanen	Dec 04, 2019 10:57 AM	**This is an email** 'm finished and in my office, RWEC 224	Add Attachment
Alix Karkanen	Dec 04, 2019 10:35 AM	**This is an email** Still in that meeting! Hoping it ends in 5-10 minutes. Sorry! i am with our Dean	Add Attachment
Megan Thibeault	Dec 04, 2019 10:05 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Dec 04, 2019 10:05 AM	Try system updates, windows updates?	Add Attachment
Alix Karkanen	Dec 04, 2019 09:59 AM	**This is an email** I am in a meeting now but should be done by 10:30am	Add Attachment
Alix Karkanen	Dec 04, 2019 09:59 AM	**This is an email** Good morning, For a while now, my laptop has been running very hot and won't "stop running." It may be the fan trying to cool down the computer. When I shut the laptop lid, the fan stops and the heat starts to dissipate. This has been going on for quite some time. What do you advise? Thanks! Alicia	Add Attachment