Service Request Ticket

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Service Request Information

CONTACT	Name	Pearson, Teresa	Date	Dec 04, 2019 10:28 AM
	Department	Bookstore	Phone	88641
	Location		Email	pearsont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190450 (opens in a new window)	Bldg/Room	WUC WolfStore Offices
	Service Tag	H1PS9Z2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	H1PS9Z2	Location	Sara Castanon
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325
	Wired NIC	E4:54:E8:72:10:BC

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Jan 13, 2020 03:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 13, 2020 01:58 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Jan 13, 2020 01:57 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jan 13, 2020 11:51 AM	Task reassigned to Gino Salazar.	Add Attachment
Peter Puettmann	Jan 13, 2020 11:33 AM	just swap with loaner she has. MAKE SURE IT BOOTS	Add Attachment
Peter Puettmann	Jan 08, 2020 10:10 AM	SCHEDULED FOR THURSDAY	Add Attachment
Peter Puettmann	Jan 06, 2020 10:33 AM	its back!	Add Attachment
Megan Thibeault	Jan 03, 2020 10:59 AM	Dell SR1008939826	Add Attachment
Peter Puettmann	Dec 17, 2019 02:01 PM	left vm for availability	Add Attachment
Peter Puettmann	Dec 16, 2019 08:40 AM	left vm to update status	Add Attachment
Peter Puettmann	Dec 16, 2019 08:34 AM	thank you john!	Add Attachment
John Rushing	Dec 10, 2019 08:45 AM	Dell request SR1006138220 for motherboard replacement on 12/10/19.	Add Attachment
Peter Puettmann	Dec 06, 2019 04:49 PM	**This is an outgoing email** Hi (again) Teresa, Please disregard that last email! I meant to send it to someone else! --Peter, UCS tech	Add Attachment Public
Peter Puettmann	Dec 06, 2019 04:48 PM	**This is an outgoing email** Hi Teresa, I was still unable to update you to Office 2019 and we believe the fix would be to image your computer. Fortunatly we a pushing an update for Office on all computers still running Office 2016 (like yours). I would suggest that we wait for that to happen and if it doesnt work, we can come up with a solution then. Let me know if you have any questions and have a good weekend! GO BEAVS! --Peter, UCS tech	Add Attachment Public
Peter Puettmann	Dec 06, 2019 01:50 PM	i have it here in office. forgot to grab w# of loaner	Add Attachment
Peter Puettmann	Dec 06, 2019 01:49 PM	running diagnostics. might need something warrantied	Add Attachment
Peter Puettmann	Dec 06, 2019 01:00 PM	running image. need to go back after 4	Add Attachment
Megan Thibeault	Dec 06, 2019 11:03 AM	No loaner was given	Add Attachment
Megan Thibeault	Dec 06, 2019 10:51 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Dec 06, 2019 10:51 AM	W20140702 Loaner	Add Attachment
Megan Thibeault	Dec 06, 2019 10:50 AM	Task reassigned to Anthony Franklin.	Add Attachment
Megan Thibeault	Dec 06, 2019 10:50 AM	Anthony is taking a loaner and then Peter can you check out what is going on.	Add Attachment
Anthony Franklin	Dec 06, 2019 10:50 AM	Delivering loaner laptop	Add Attachment
Joseph Tavares	Dec 05, 2019 07:07 PM	*Teresa needs help getting her machine working in the morning (Fri. 12/6) Computer was stuck in boot cycle for a few hours after GPU change, so she turned it off and left it be for the night.	Add Attachment
Joe Collinsworth	Dec 05, 2019 05:01 PM	Graphics card is on my desk	Add Attachment
Joe Collinsworth	Dec 05, 2019 05:00 PM	Contact changed from Mark Lane to Teresa Pearson.	Add Attachment
Joe Collinsworth	Dec 05, 2019 05:00 PM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Dec 05, 2019 05:00 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joe Collinsworth	Dec 05, 2019 05:00 PM	Nevermind the monitors are fine. I swapped out her graphics card because the old one was running very hot. Then when I booted up it stuck on the loading screen. Ran diagnostics and it didn't say there was anything wrong but now I'm thinking the whole machine needs to be warrantied. She will let us know if it's still stuck loading tomorrow and please bring her a loaner computer so we can work on getting it warrantied.	Add Attachment
Joe Collinsworth	Dec 05, 2019 11:08 AM	We can give them a loaner	Add Attachment
Alix Karkanen	Dec 05, 2019 09:33 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Dec 05, 2019 09:33 AM	Came in this morning, has blue and white stripes on monitor and can't do anything. Should could Ctrl+Alt+Del but then it gave her stripes.	Add Attachment
Joe Collinsworth	Dec 04, 2019 02:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Dec 04, 2019 11:12 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Alix Karkanen	Dec 04, 2019 10:28 AM	**This is an email** Location: Wolfstore offices Contact: Teresa Pearson x88641 PC#: 20190450 Issue: No display on monitor	Add Attachment