Service Request Ticket - # 74756

Service Request Information

CONTACT Name Neequaye, Beryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2019 09:01 AM
Department The Research Institute Phone 88619
Location Email neequayeb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20170340[Edit Inv] (opens in a new window) Bldg/Room TODD 237
Service Tag 5M8VHF2 Description Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
Serial No. 5M8VHF2 Location Tom Udell, TRI
TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jan 10, 2020 01:34 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Gino Salazar Jan 10, 2020 01:34 PM 
Delivered and it ran all good
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Gino Salazar Jan 09, 2020 01:52 PM 
Task reassigned to Gino Salazar.
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Katherine Reynoso Jan 07, 2020 01:32 PM 
Task reassigned to Joe Collinsworth.
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Katherine Reynoso Jan 07, 2020 01:32 PM 
She isn't in today. Sick.
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Joe Collinsworth Jan 07, 2020 11:07 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Dec 20, 2019 04:00 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Dec 20, 2019 04:00 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Dec 20, 2019 04:00 PM 
Will need to check for software, she will be back 
on the 6th. Might want to setup the dock before 
school starts.
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Katherine Reynoso Dec 16, 2019 08:13 AM 
Docks seems to work. It is in the office 20170341[Edit Inv]
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Katherine Reynoso Dec 13, 2019 12:06 PM 
Returned monitor. If dock works, I will check for 
firmware updates.
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Katherine Reynoso Dec 13, 2019 08:04 AM 
Looks like the monitor didn't have any 
glitches. Most likely it is the dock that is 
having the problem. Trisha said that those 
docks have problems with two monitors plus the 
laptop because of Apple.
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Alix Karkanen Dec 12, 2019 08:56 AM 
****This is an email****
Hi Katherine,

Beryl sent me a this email and asked that I 
assist you in picking up the monitor so you can 
test it in your office since she is out of the 
office. 

 

I am in the office today until 12:30 so just come 
on over to TH204 and I’ll get you into her 
office.

 

Thanks,

Nancy
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Katherine Reynoso Dec 11, 2019 04:34 PM 
****This is an outgoing email****
Hi Beryl,

I need some additional information regarding 
service request #74756

Description: *12/6* Monitor cutting out

The front desk let me know that you were still 
having issues with your monitor. Is it possible 
for me to bring your monitor to my office for some 
extra testing? If it looks like it continues to 
have issues then we can go ahead and have the 
monitor warrantied. Nancy said that she could 
provide you with a loaner monitor for now.

Thank You,
Katherine Reynoso
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Public
Savannah Sharp Voss Dec 10, 2019 02:23 PM 
called to have me let you know the monitor is 
still cutting out
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Katherine Reynoso Dec 10, 2019 11:19 AM 
Looks like the power cable is going bad. I'll 
replace all of them to make sure it is not the 
monitor and check on it in a week.
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Katherine Reynoso Dec 10, 2019 10:56 AM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Dec 05, 2019 09:01 AM 
Beryl says that her second monitor has been cutting 
out all day yesterday and is still doing it this 
morning. It's on for a few seconds, then off.
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