Service Request Ticket - # 74757

Service Request Information

CONTACT Name Wimmer, Craig   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2019 09:33 AM
Department Student Health & Counseling Center Phone 88772
Location Email wimmerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150489[Edit Inv] (opens in a new window) Bldg/Room SAC 130
Service Tag FB01R72 Description Dell Latitude E6440, i7-4610M Processor
Serial No. FB01R72 Location Craig Wimmer, Health Education

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715

Wired NIC 84:7B:EB:2F:81:9B


Wireless NIC 74:DF:BF:A3:FA:E9

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Dec 12, 2019 01:43 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 12, 2019 12:59 PM 
Task reassigned to Gino Salazar.
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Alix Karkanen Dec 10, 2019 08:47 AM 
Picked up 8:45
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Megan Thibeault Dec 10, 2019 08:05 AM 
****This is an outgoing email****
Hi Craig,

We were just following up with you regarding a service request that we have for you.  (#74757)

Description: windows 10 update 

The laptop is now upgraded to Windows 10. Let us know if you want to stop by to pick this up or if we should schedule a tech to bring it by. 

Thanks,
Megan Thibeault
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Megan Thibeault Dec 10, 2019 08:04 AM 
Its done and in the out box
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Megan Thibeault Dec 05, 2019 02:32 PM 
running updates now
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Megan Thibeault Dec 05, 2019 10:26 AM 
Gio started it
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Gino Salazar Dec 05, 2019 10:26 AM 
Starting upgrade
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Natalie Plasker Dec 05, 2019 09:33 AM 
Laptop needs to be updated to windows 10.
Leaving the computer, and needs it back on 
Wednesday 12/11 at the latest. 
Laptop was left with a bag, and a charger, and is 
in  the in box.
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