Service Request Ticket - # 74758

Service Request Information

CONTACT Name Grouger, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2019 09:38 AM
Department The Research Institute Phone 88293
Location Email kenyond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20140282[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3JZJJ12 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. 3JZJJ12 Location PDR 2023 Giveaway

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from P0095315; Software from desktop W#20101291 Adobe Fireworks CS5 WIN from P0083671, Corel Draw Graphics Suite X5 from VISA2011002803; Adobe Acrobat XI Pro(v.11) from P0093209; , Adobe InDesign CS6 (v.8) License from P0093384

Wired NIC EC:F4:BB:65:2C:55


Wireless NIC 80:00:0B:22:D1:2A


Bluetooth NIC 80:00:0B:22:D1:2E


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public

Entered by Date Memo
Joe Collinsworth Dec 05, 2019 01:52 PM
Status changed from (1) Pending to (5) Completed
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Savannah Sharp Voss Dec 05, 2019 01:44 PM
Debra called to let us know that she will be in 
her office from 2:15-4.  

Her computer has now allowed her to attempt to 
log on, however when she puts in her 
credentials she gets the message "no log on 
services available to service request".
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Gino Salazar Dec 05, 2019 01:21 PM
Task reassigned to Joe Collinsworth.
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Megan Thibeault Dec 05, 2019 10:22 AM
Task reassigned to Gino Salazar.
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Alix Karkanen Dec 05, 2019 09:38 AM
It sounds like Debby was trying to update to 
windows 10 and got stuck on the configuring screen? 
Needs someone to take a look, will be in until 2 
today.
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