Service Request Ticket - # 74774

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2019 12:02 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100075[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
Serial No. W803233MDNM Location PDR

CPU Intel Core i3(3.06GHz, 4MB L3)


OS Unknown Software

Wired NIC C4:2C:03:2E:B3:C1


Wireless NIC D8:30:62:64:D1:A6


Bluetooth NIC 78:CA:39:BE:8D:A1

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Feb 07, 2020 09:19 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Feb 07, 2020 09:19 AM 
Looks all good!
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Reggie Johnson Feb 07, 2020 08:54 AM 
Task reassigned to Brittany Franklin.
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Reggie Johnson Feb 07, 2020 08:53 AM 
Reinstalled sophos 
and ran software 
updates.
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Megan Thibeault Feb 06, 2020 01:43 PM 
Task reassigned to Reggie Johnson.
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Megan Thibeault Feb 06, 2020 01:43 PM 
Please work on this 2/7 so we can get is closed!
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Katherine Reynoso Jan 17, 2020 12:20 PM 
A copy SR75199. Closing the newer one.
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Brittany Franklin Dec 05, 2019 12:02 PM 
Sophos will need to be reinstalled on W20100075.

Tamper Protection Code:
234500586871
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