Service Request Ticket - # 74777

Service Request Information

CONTACT Name Jamestown, Jordan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2019 12:29 PM
Department Athletics Phone
Location Email jamestownj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20181461[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3FFKJT2 Description Dell Latitude 5300 laptop(i5-8365U, 1.6GHZ quad)
Serial No. 3FFKJT2 Location PDR

CPU Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC E4:54:E8:00:FA:E7


Wireless NIC 3C:F0:11:CD:85:D4


TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public

Entered by Date Memo
Katherine Reynoso Jan 21, 2020 01:11 PM
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 21, 2020 01:11 PM
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Dec 20, 2019 04:30 PM
****This is an outgoing email****
Hi Jordan,

I need some additional information regarding 
service request #74777

Description: Sophos not checking in on W20181461

I'm Katherine from UCS. It looks like we received 
a notification that your Sophos (anti-virus) 
software is not working properly. Is there any way 
we can come by your office to take care of this? 


-Katherine Reynoso
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Public
Brittany Franklin Dec 05, 2019 12:29 PM
Could one of you check on this one?
It's not communicating to Sophos very well:
W20181461
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