Service Request Ticket - # 74778

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2019 01:00 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20181317[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 2Z7GWQ2 Description Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
Serial No. 2Z7GWQ2 Location Emergency Lab Shelf
TECHS Submitted by Savannah Sharp Voss Contact svoss17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Dec 10, 2019 09:08 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Dec 10, 2019 09:08 AM 
Fixed the issue.
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Katherine Reynoso Dec 09, 2019 04:54 PM 
I brought the VDI and power cord. Looks like DP 
cable or port is bad. Tried with DVI and it 
worked.
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Katherine Reynoso Dec 09, 2019 04:53 PM 
Task reassigned to Katherine Reynoso.
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Savannah Sharp Voss Dec 05, 2019 01:00 PM 
Library VDI station has a black screen, monitor 
screen is still working (can open monitor menu) 
but the VDI itself is not.
It is on the first floor of the library and it 
has a blue out of order sign taped to it so it 
can be spotted.
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