Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Strapp-Johnson, Chehalis	Date	Dec 09, 2019 09:25 AM
	Department	Behavioral Sciences Division	Phone	88316
	Location		Email	strappc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141253 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5BWHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5BWHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:03:15

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 17, 2019 11:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Dec 16, 2019 06:25 PM	**This is an outgoing email** Hi Chehalis, I need some additional information regarding service request #74801 Description: 12/11 @ 10:15 Windows 10 update Sorry I didn't come by again today. We're still working on getting the antivirus problem resolved. If you're available tomorrow I'll come by early and finish getting your office computer set up. Thank you Joe	Add Attachment Public
Joe Collinsworth	Dec 16, 2019 11:41 AM	After lunch	Add Attachment
Joe Collinsworth	Dec 16, 2019 11:41 AM	Started the lab one. We will trade when that's done and I'll do her office one	Add Attachment
Peter Puettmann	Dec 16, 2019 08:33 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Peter Puettmann	Dec 16, 2019 08:33 AM	joe can you get to this sometime? bradley said it should work	Add Attachment
Peter Puettmann	Dec 13, 2019 11:50 AM	tight	Add Attachment
Joe Collinsworth	Dec 12, 2019 10:46 AM	Task reassigned to Peter Puettmann.	Add Attachment
Joe Collinsworth	Dec 12, 2019 10:46 AM	Sccm is still broken	Add Attachment
Peter Puettmann	Dec 11, 2019 09:52 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Peter Puettmann	Dec 11, 2019 09:52 AM	hey so sccm is messed up and it keeps failing to update. after bradley has fixed it on thursday morning could someone head over there ASAP?? She will be at 9am on Thursday and has a final to proctor at 945. the main office across the hall from hers has someone with a key inside.	Add Attachment
Stephanie Magee	Dec 11, 2019 09:45 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Dec 11, 2019 09:19 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Stephanie Magee	Dec 11, 2019 09:19 AM	Peter went	Add Attachment
Stephanie Magee	Dec 11, 2019 09:17 AM	please go around 10:15	Add Attachment
Stephanie Magee	Dec 11, 2019 09:16 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Dec 11, 2019 09:16 AM	**This is an email** Good morning, Thank you for your quick reply. I am here in my office Todd 309 right now and will be here until 11:40 this morning. If someone could swing by and help with the updates (or confirm they have been done), that would be great. Thank you. I have an exam at 12:00 and another meeting after so won't be back again until Thursday morning. If this morning doesn't work, let me know and I'll send times that I am here Thursday. Thank you, Chehalis	Add Attachment
Gino Salazar	Dec 10, 2019 01:44 PM	Her desktop is all good with the upgrade, 20141254 needs the client pushed though	Add Attachment
Stephanie Magee	Dec 09, 2019 09:25 AM	Task reassigned to Gino Salazar.	Add Attachment
Stephanie Magee	Dec 09, 2019 09:25 AM	Chehals needs her desktop and lab computers updated to windows 10. She would like to be there when the update is started. She will direct you to the lab computer because she did not have it at the time of the call.	Add Attachment