Service Request Ticket - # 74804

Service Request Ticket - # 74804

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Service Request Information

CONTACT	Name	Lin, Chien-Chun	Date	Dec 09, 2019 10:36 AM
	Department	Deaf Studies and Professional Studies	Phone	89305
	Location		Email	linc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20170142 (opens in a new window)	Bldg/Room	RWEC 141
	Service Tag	J51VHF2	Description	Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
	Serial No.	J51VHF2	Location	Chien Lin, secondary station

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	vasenr@wou.edu

Tracking

Entered by	Date	Memo
Rowan Vasen			Email Public
Entered by	Date	Memo
Rowan Vasen	Sep 25, 2024 10:51 AM	Task reassigned to Rowan Vasen.	Add Attachment
Rowan Vasen	Sep 25, 2024 10:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Rowan Vasen	Sep 25, 2024 10:51 AM	issue was taken care of in SR #75126. Closing ticket	Add Attachment
Gino Salazar	Jan 23, 2020 01:26 PM	Task reassigned to Self Resolved.	Add Attachment
Gino Salazar	Jan 23, 2020 01:26 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Megan Thibeault	Dec 16, 2019 09:04 AM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Dec 16, 2019 09:04 AM	**This is an email** Good morning, The machine has been quite for the past couple of days, I’d like to cancel this request and wait maybe until next term starts to see if it still makes loud sounds. Thank you! Thanks, Chien	Add Attachment
Megan Thibeault	Dec 11, 2019 03:15 PM	**This is an email** Yes, let’s plan 12:30 to be safe since I will be in a training in the morning. Thanks, Chien	Add Attachment
Megan Thibeault	Dec 11, 2019 01:35 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Dec 11, 2019 01:34 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Megan Thibeault	Dec 11, 2019 07:41 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Dec 11, 2019 07:41 AM	**This is an outgoing email** Hi Chien-Chun, We were just following up with you regarding a service request that we have for you. (#74804) Description: 12/9 loud sound from computer We have missed you and tried to call but haven't been able to get a hold of you. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Megan Thibeault	Add Attachment Public
Peter Puettmann	Dec 09, 2019 01:24 PM	just called and user wasnt there. will try again soon.	Add Attachment
Stephanie Magee	Dec 09, 2019 10:36 AM	**This is an email** Hello UCS, My Dell #20170142 just got a new fan/graphics card last week because it was making loud noises. It is making the same noise again right now, can you take another look? Thanks, Chien	Add Attachment