Status changed from (2) Scheduled to (5) Completed

Started reimage

on the Inventory counter in ITC008 is cpu W#20181072 
and monitor W#20181119 with a GFA SETUP Form to go 
to WEST HOUSE 207A for NTT Faculty station, for Marty 
Schulz, Sean Yoder, Busness/Econ to repalce 
W#20130897 cpu and monitor W#20130974

Task reassigned to Tricia Flaherty.

Status changed from (1) Pending to (2) Scheduled

****This is an outgoing email****
Hi Javad,

I need some additional information regarding 
service request #74807

Description: Computer needs to be updated.

We are going through departments and double 
checking the computers are updated and running 
windows 10. It looks like your computer is 
still running windows 7. Is there any way we 
can come by this week to update this? We have 
two options:
1. Reimage to windows 10. This would completely 
wipe the computer and we would reinstall a 
fresh windows OS. This usually fixes any issues 
you might be having like slowness, audio, 
video.

2. Upgrade to windows 10. This would hopefully 
keep your files in the same spot and keep 
everything the same, except with a windows 10 
OS. 

We would still like for you to back up your 
files in case something goes wrong and we have 
to reimage your computer. If you can let me 
know what would be the best option, it would be 
appreciated. You can contact me or call our 
front office at 503-838-8925

Computer that needs to be updated is 20130897
20130899 is getting replaced.

I believe you have another task for this

once we have the correct WOU # let me know 

Michael said two computers need OS upgraded.  
They are both currently not working and located 
in West House.  The other W# is W20130807.