Service Request Ticket

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Service Request Information

CONTACT	Name	Ellingson-Sayen, Laura	Date	Dec 09, 2019 02:39 PM
	Department	Health & Exercise Science	Phone	89428
	Location		Email	ellingsonsayenl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181044 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02YL1UEJWF2	Location	imaged 2/27/2025 \|\| IMAC Loaner
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; Parallels Desktop for MAC 14(single user perpetual) VISA2018009173 JUNE 2019; Adobe CC [NAMED USER * Laura Ellingson-Sayen ellingsonsayenl@wou.edu ] SEPT2019; SOFTWARE in order process TBA: SAS, Windows Workstation $390 & yrly renwl $140) & Articulate360 Personal Plan- 1 user annually $499 w/ ED discount; SPSSv28 yearly renewal
	Wired NIC	38:F9:D3:10:20:00
	Wireless NIC	38:F9:D3:B9:A9:05
	Bluetooth NIC	38:F9:D3:BE:08:9A

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 12, 2019 02:07 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Katherine Reynoso	Dec 12, 2019 02:07 PM	Delivered mouse and helped with VM software.	Add Attachment
Alix Karkanen	Dec 12, 2019 08:37 AM	**This is an email** I am logged in through the VMware Horizon. I have never had trouble with this with not logged in this way.	Add Attachment
Alix Karkanen	Dec 12, 2019 08:35 AM	**This is an email** One additional question. When I use the VDI to access files on my personal computer, I'm having trouble with being able to actually do work. When I try to type anything, each keystroke produces multiple letters so iiiittt loookkkks sssommettthinnng lllikkkke tttthiiiissss. I've tried being really careful with my keystrokes, but it's not making it any better. Any suggestions? Is this a common issue? It really makes it impossible to get much of value accomplished. Best, Laura	Add Attachment
Katherine Reynoso	Dec 11, 2019 04:30 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Dec 11, 2019 04:30 PM	**This is an outgoing email** Hi Laura, I need some additional information regarding service request #74808 Description: 12/10 @10:30 Adobe and Duo We were able to get a new mouse with the warranty. It is ready to be delivered. If you can let me know when would be a good time to have this delivered let me know. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Dec 10, 2019 11:18 AM	Fixed adobe, had to reinstall. Mouse not scrolling, gave loaner 20100069	Add Attachment
Megan Thibeault	Dec 10, 2019 08:21 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Dec 09, 2019 02:39 PM	**This is an email** I haven't tried on my phone. The issue is on my university desktop - 20181044. I should be around all day tomorrow if someone can come by. Thanks! Laura	Add Attachment
Alix Karkanen	Dec 09, 2019 02:39 PM	**This is an email** Hello, When I attempt this, i get to the duo screen and the screen never fully shows so I can't move forward with the authentication. Can you help me out? Thanks! Laura	Add Attachment