Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Dec 09, 2019 02:56 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130891 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43G8V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; Adobe CC20**(NAMED USER)Christopher Mansayon subscription MAY2018 Order#10531;
	Wired NIC	34:17:EB:A6:92:EE

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 20, 2019 10:06 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Joe Collinsworth	Dec 20, 2019 10:06 AM	Done	Add Attachment
Joe Collinsworth	Dec 20, 2019 08:36 AM	Done. Installing CC	Add Attachment
Joe Collinsworth	Dec 19, 2019 03:38 PM	Just reimaging this one	Add Attachment
Joe Collinsworth	Dec 18, 2019 09:01 AM	Failed again	Add Attachment
Joe Collinsworth	Dec 17, 2019 04:34 PM	Started	Add Attachment
Joe Collinsworth	Dec 17, 2019 09:23 AM	**This is an outgoing email** Hi Christopher, I need some additional information regarding service request #74809 Description: 12/9 Windows update Unfortunately the Windows 10 update didn't go through last night. I'm working on a solution to the problem and was wondering when is the next time that would work for you to start the update. Thank you Joe	Add Attachment Public
Joe Collinsworth	Dec 17, 2019 09:04 AM	Failed. Updating client	Add Attachment
Bradley Karkanen	Dec 16, 2019 02:11 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Bradley Karkanen	Dec 16, 2019 02:11 PM	Can you check this one too	Add Attachment
Bradley Karkanen	Dec 10, 2019 08:20 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Bradley Karkanen	Dec 09, 2019 03:55 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Alix Karkanen	Dec 09, 2019 02:56 PM	Chris would like his computer updated this evening!	Add Attachment