Service Request Ticket

Service Request Information

CONTACT	Name	Blouin, Logan	Date	Dec 09, 2019 04:01 PM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	blouinl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160992 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	150YKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	150YKH2	Location	PDR
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:46:0A:CC

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 10, 2019 11:12 AM	He's now able to use Access successfully. I think it was having trouble getting all the pictures they bulk uploaded. He says they only make changes to the db once a year so for now they're all good. May need more RAM in the future but they would need to buy it	Add Attachment
Joe Collinsworth	Dec 10, 2019 11:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Dec 10, 2019 07:56 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joseph Tavares	Dec 09, 2019 05:03 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joseph Tavares	Dec 09, 2019 05:03 PM	**This is an email** Do you think that this would be remedied before Wednesday? best LB	Add Attachment
Alix Karkanen	Dec 09, 2019 04:01 PM	Anytime between 8am-5pm Having issues with a drive, sounds like he is out of RAM	Add Attachment