Service Request Ticket - # 74813

Service Request Ticket - # 74813

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Service Request Information

CONTACT	Name	Burton, Laurie	Date	Dec 10, 2019 09:43 AM
	Department	Natural Science Division	Phone	88345
	Location		Email	burtonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141250 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3HTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	3HTHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D4:72:2A

TECHS	Submitted by	Anthony Franklin	Contact	franklina@wou.edu	88956
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 11, 2019 04:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Dec 11, 2019 04:17 PM	Uninstalled adobe and helped with some format things.	Add Attachment
Gino Salazar	Dec 11, 2019 03:25 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Gino Salazar	Dec 11, 2019 11:04 AM	Hey bro would you be able to make it to the 12:10-12:30? It says youre on 12-2?	Add Attachment
Peter Puettmann	Dec 11, 2019 09:09 AM	Task reassigned to Gino Salazar.	Add Attachment
Peter Puettmann	Dec 11, 2019 09:09 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Peter Puettmann	Dec 11, 2019 09:09 AM	Thanks, I'm free 3 - 4p today, or 12:15 - 12:30p, after that, it will have to wait until January. LB	Add Attachment
Peter Puettmann	Dec 11, 2019 08:39 AM	**This is an outgoing email** Hi Laurie, We were just following up with you regarding a service request that we have for you. (#74813) I noticed that no one had a chance to make it out to assist you yesterday, when can a tech come by today? If today doesnt work just let us know what other times do, its not an issue. Have a good day! Thanks, Peter P, UCS Tech	Add Attachment Public
Megan Thibeault	Dec 11, 2019 08:02 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Dec 11, 2019 07:40 AM	Please try to contact	Add Attachment
Gino Salazar	Dec 10, 2019 10:48 AM	Last I went over there she has old adobe pro and new adobe pro, it should just be uninstalling the older one and you're good	Add Attachment
Anthony Franklin	Dec 10, 2019 09:43 AM	Has two versions of Adobe on her computer and needs assistance getting set up with Adobe professional.	Add Attachment