Service Request Ticket

Service Request Information

CONTACT	Name	Vasquez, Jacqlyn	Date	Dec 10, 2019 10:29 AM
	Department	Student Health & Counseling Center	Phone
	Location		Email	vasquezj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160440 (opens in a new window)	Bldg/Room	SHCC 102
	Service Tag	4GV8CG2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	4GV8CG2	Location	Shirley Hill,SHC Medicat replacing W#20120621
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	18:DB:F2:30:90:62
	Wireless NIC	90:CD:B6:41:41:09

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Dec 13, 2019 08:23 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Anthony Franklin	Dec 13, 2019 08:23 AM	Went by SHCC again, and she said it's working now.	Add Attachment
Anthony Franklin	Dec 12, 2019 09:25 AM	Task reassigned to Anthony Franklin.	Add Attachment
Anthony Franklin	Dec 12, 2019 09:24 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Dec 12, 2019 09:24 AM	Reconnected power cord to dock. Reconnected remote scan to her scanner. She is remoting in to an OHSU Windows 98 computer, so it was completely locked up and I couldn't test. She is going to contact OHSU support and will call back if it is not working.	Add Attachment
Gino Salazar	Dec 10, 2019 02:15 PM	Contacting her to reschedule	Add Attachment
Megan Thibeault	Dec 10, 2019 10:40 AM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Dec 10, 2019 10:29 AM	Jacqlyn says that her docking station will not charge her laptop, and that she cannot print or scan. She is in until 1-1:30	Add Attachment