Service Request Ticket

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Service Request Information

CONTACT	Name	Watanabe, Leslie	Date	Dec 10, 2019 11:19 AM
	Department		Phone	88263
	Location		Email	watanabel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190701 (opens in a new window)	Bldg/Room	OPE 208
	Service Tag		Description	Apple 13in MacBook Pro Touch Bar SpcGry #Z0W5
	Serial No.	FVFZQ34WL414	Location	Leslie Watanabe, Dance NTT
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325; ADOBE NAMED USER of Adobe CC Sutie 20**;
	Wireless NIC	F8:FF:C2:28:4A:53
	Bluetooth NIC	F8:FF:C2:0A:66:0F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 17, 2019 03:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Dec 17, 2019 02:56 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Tricia Flaherty	Dec 17, 2019 02:56 PM	please update inventory with current location, even if that mean UCS Office PDR pile	Add Attachment
Katherine Reynoso	Dec 17, 2019 02:24 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Katherine Reynoso	Dec 17, 2019 02:24 PM	Yes, I picked up the old desktop.	Add Attachment
Tricia Flaherty	Dec 17, 2019 01:46 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	Dec 17, 2019 01:46 PM	Did you pick up the iMAC desktop W#20140639??	Add Attachment
Katherine Reynoso	Dec 16, 2019 12:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Dec 16, 2019 12:08 PM	Delivered. I showed him how to use adobe creative cloud	Add Attachment
Alix Karkanen	Dec 12, 2019 03:32 PM	Will be in on Monday at 11:30	Add Attachment
Alix Karkanen	Dec 12, 2019 03:26 PM	Will be in Tuesday at 11 to pick it up	Add Attachment
Katherine Reynoso	Dec 12, 2019 08:48 AM	**This is an outgoing email Hi Leslie, I need some additional information regarding service request #74819 Description: BEFORE DEC16th**GFA SETUP: Apple 13in MacBook Pro W#20190701 for Les to replace W#20140639 to OPE208 We are finished with installing software onto your computer and is ready to be delivered. If you can contact me or call our front office at 503-838- 8925 to schedule a time to do this. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Dec 12, 2019 08:45 AM	Finished.	Add Attachment
Katherine Reynoso	Dec 11, 2019 04:22 PM	starting it now	Add Attachment
Megan Thibeault	Dec 11, 2019 03:10 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Dec 11, 2019 03:10 PM	Can you start this when you get in please	Add Attachment
Tricia Flaherty	Dec 10, 2019 11:35 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Dec 10, 2019 11:35 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Dec 10, 2019 11:19 AM	ON THE INVENTORY COUNTER in ITC008 with GFA Setup Form This new laptop is W#20190701 with 16GB of RAM is meant for him to use as an Adobe NAMED user of Adobe Premiere. He is already an named user so make sure he knows how to log in and download the Apps he needs as a NAMED USER of Adobe CC Suite. This is to replace iMAC W#20140639 in OPE208.	Add Attachment