Service Request Ticket

Service Request Information

CONTACT	Name	Tarter, Diane	Date	Dec 10, 2019 11:36 AM
	Department	Creative Arts/Art	Phone	88387
	Location		Email	tarterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190725 (opens in a new window)	Bldg/Room	CH 102
	Service Tag		Description	Apple 13in MacBook Pro Touch Bar SpcGry #Z0W5
	Serial No.	FVFZQ0BZL414	Location	Donna Beverly
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325; ADOBE NAMED USER of Adobe CC Sutie 20**;
	Wireless NIC	F8:FF:C2:28:42:B6
	Bluetooth NIC	F8:FF:C2:0A:5A:90

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Dec 18, 2019 02:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Dec 18, 2019 02:12 PM	Delivered!	Add Attachment
Megan Thibeault	Dec 17, 2019 07:43 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Dec 17, 2019 07:43 AM	Will you please follow up on this	Add Attachment
Gino Salazar	Dec 13, 2019 03:54 PM	The user will come by with their laptop next week, she ordered a external drive so she’ll back her files up to that.	Add Attachment
Gino Salazar	Dec 12, 2019 02:13 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Dec 12, 2019 02:13 PM	This one is ready to go, sending email for availability	Add Attachment
Tricia Flaherty	Dec 10, 2019 11:39 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Dec 10, 2019 11:36 AM	ON INVENTORY COUNTER IN ITC008 WITH GFA SETUP FORM: W#20190725 is Apple Laptop for Diane Tarter to replace Apple laptop W#20131008 . She is an ADOBE NAMED USER;	Add Attachment