Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Dec 10, 2019 11:49 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190682 (opens in a new window)	Bldg/Room	WUC 210I
	Service Tag	JSZQH03	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	JSZQH03	Location
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:7A:22:9B

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	franklina@wou.edu	88956

Entered by	Date	Memo
Anthony Franklin			Email Public
Entered by	Date	Memo
Anthony Franklin	Dec 20, 2019 03:57 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Anthony Franklin	Dec 20, 2019 03:57 PM	Delivered and set up	Add Attachment
Anthony Franklin	Dec 16, 2019 08:45 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Anthony Franklin	Dec 16, 2019 08:45 AM	Scheduled for 12/20 @ 9:00	Add Attachment
Anthony Franklin	Dec 13, 2019 11:02 AM	**This is an email** Hi Chelsee, I have your new computer for WUC106 ready for delivery. For this setup, I will need someone who will be using the computer to be present when I set it up. Let me know what time would work best! Thanks,	Add Attachment
Anthony Franklin	Dec 13, 2019 11:02 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Anthony Franklin	Dec 13, 2019 11:02 AM	Imaged	Add Attachment
Anthony Franklin	Dec 10, 2019 04:30 PM	Imaging	Add Attachment
Anthony Franklin	Dec 10, 2019 04:30 PM	Task reassigned to Anthony Franklin.	Add Attachment
Tricia Flaherty	Dec 10, 2019 11:49 AM	This is on Inventory Counter in ITC008 with NEW EQUIP SETUP form: W#20190682 cpu and W#20190683 monitor with keyboard and mouse; order contact is Chelsee Blatner but station is for WUC106 Stonewall CENTER to replace W#20100089	Add Attachment