Service Request Ticket - # 74824

Service Request Information

CONTACT Name Neequaye, Beryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 10, 2019 12:02 PM
Department The Research Institute Phone 88619
Location Email neequayeb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20170340[Edit Inv] (opens in a new window) Bldg/Room TODD 237
Service Tag 5M8VHF2 Description Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
Serial No. 5M8VHF2 Location Tom Udell, TRI
TECHS Submitted by Savannah Sharp Voss Contact svoss17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jan 10, 2020 01:35 PM 
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar Jan 10, 2020 01:34 PM 
Reinstalled the new adobe and had her log in and shes a 
okay now
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Gino Salazar Jan 09, 2020 02:09 PM 
Task reassigned to Gino Salazar.
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Katherine Reynoso Jan 07, 2020 01:32 PM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Jan 07, 2020 11:07 AM 
Task reassigned to Katherine Reynoso.
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Alix Karkanen Jan 07, 2020 09:30 AM 
Still needs help
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Megan Thibeault Jan 06, 2020 10:26 AM 
Status changed from (1) Pending to (2) Scheduled
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Megan Thibeault Jan 06, 2020 10:26 AM 
****This is an email****
Hello Megan,
I am back on campus and anytime before 5pm would work for me.
Thanks!

Sincerely,
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Megan Thibeault Jan 06, 2020 10:19 AM 
****This is an outgoing email****
Hi Beryl,

We were just following up with you regarding a service request that we have for you.  (#74824)

Description: *1/6* Adobe/PDF Issue

We were wondering if you were back on campus to get your PDF issue fixed. If so, when would be a good time for a tech to come by?


Thanks,
Megan Thibeault
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Gino Salazar Dec 12, 2019 12:30 PM 
Status changed from (1) Pending to (4) On Hold
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Joe Collinsworth Dec 12, 2019 11:27 AM 
Task reassigned to UCS Tech.
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Joe Collinsworth Dec 12, 2019 11:26 AM 
She won't be back until January
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Peter Puettmann Dec 11, 2019 10:36 AM 
HEY JOE HEARD YA LIKE TASKS SO HERE YA GO HOLMES. 

You need to run adobe cc cleaner and reinstall adobe pdf viewer 

its actually semi important to go right at 12 so we can fix it during their lunch break.
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Peter Puettmann Dec 11, 2019 10:36 AM 
Task reassigned to Joe Collinsworth.
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Peter Puettmann Dec 11, 2019 09:55 AM 
****This is an outgoing email****
Hi Beryl,

I believe i found a solution for the issue youre having with Adobe. Unfortunately the fix could take upwards of 30 mins. When would be a good time for a tech to come by and do this for you? Please be aware it could go much faster, or longer. Thanks and have a good day! 

--Peter P, UCS Tech
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Megan Thibeault Dec 11, 2019 07:40 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Dec 11, 2019 07:40 AM 
Please try to contact
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Katherine Reynoso Dec 10, 2019 04:51 PM 
Task reassigned to UCS Tech.
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Megan Thibeault Dec 10, 2019 01:01 PM 
Task reassigned to Katherine Reynoso.
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Savannah Sharp Voss Dec 10, 2019 12:02 PM 
Beryl is having issues opening and using PDF 
Files.  It is unable to open some PDF files and 
this issue started after she did the new adobe 
login.  She had no issues with that itself but 
now is having this problem, she requested 
someone take a look at it.
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