Service Request Ticket - # 74826

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 10, 2019 01:54 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20180326[Edit Inv] (opens in a new window) Bldg/Room HL Reference Desk
Service Tag Description Xerox Versalink C600/DNM Color Printer XPPS
Serial No. 9RA681050 Location HL REF 2 Lab Printer( replaces W#20130045)

Model C600/DNM Hostname hlref2.wou.edu
Notes XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.112.44 Ink/Toner Refill Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416

Wired NIC 9C:93:4E:8A:47:74

TECHS Submitted by Savannah Sharp Voss Contact svoss17@wou.edu 88925
Primary Technician Contact franklina@wou.edu 88956

Tracking

Entered by Date Memo
Anthony Franklin
Email

Public
Entered by Date Memo
Anthony Franklin Dec 10, 2019 02:48 PM 
Status changed from (1) Pending to (5) Completed
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Anthony Franklin Dec 10, 2019 02:48 PM 
Printer working fine.  Drum cartg on its way
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Savannah Sharp Voss Dec 10, 2019 01:54 PM 
Error says Printer Drum cartridge past end of life 
and isn't allowing anyone to print.  Located on 
the first floor of the library.  HL-Ref
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