Service Request Ticket

Service Request Information

CONTACT	Name	Costagliola, Claudia	Date	Dec 11, 2019 08:14 AM
	Department	Humanities Division	Phone	88523
	Location		Email	costagliolac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150668 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	9RN2JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN2JB2	Location	PDR room
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:13:CC:C2

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 23, 2019 10:24 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Joe Collinsworth	Dec 23, 2019 10:24 AM	Done	Add Attachment
Bradley Karkanen	Dec 20, 2019 04:41 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Bradley Karkanen	Dec 16, 2019 09:59 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Dec 16, 2019 08:34 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Stephanie Magee	Dec 11, 2019 08:16 AM	asked for WOU #	Add Attachment
Stephanie Magee	Dec 11, 2019 08:15 AM	**This is an email** Hello, I will be done with grades on Monday 12/16 by noon. Feel free to update my computer on that same Monday night. Thank you! Claudia.	Add Attachment
Stephanie Magee	Dec 11, 2019 08:14 AM	**This is an email** Hello, Michael Ellis asked me to contact you. Your work computer still has Windows7 on it, and I'd like to help get you upgraded to Windows10 :) We can remotely upgrade your computer, in place. You shouldn't lose and data or programs. You'd just need to be logged out, and have the computer on. Is there a day next week you'll be done with grades, where we could upgrade it overnight? Thank you!	Add Attachment