Service Request Ticket - # 74831

Service Request Ticket - # 74831

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	McInerney, Dorothy	Date	Dec 11, 2019 08:32 AM
	Department	Campus Recreation/HWC	Phone	14171
	Location		Email	mcinerneyd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150574 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5V60JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5V60JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715; VSI_RecTrac client (run client_common.exe after); IDTech EZ Writer/EZ Workshop (install BEFORE connecting magswipe on USB virtual com port)
	Wired NIC	18:66:DA:10:E8:82

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Dec 17, 2019 11:10 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Dec 17, 2019 11:10 AM	This is all good!	Add Attachment
Joe Collinsworth	Dec 16, 2019 07:59 AM	I tried starting this one and it was still failing. Her monitor also seems like it's dying. Other people in this same office reported similar monitor problems, you'll see what it looks like	Add Attachment
Joe Collinsworth	Dec 16, 2019 07:58 AM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	Dec 12, 2019 02:57 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Dec 12, 2019 02:57 PM	Hey Joe check with Bradley to make sure this computer is talking to the right server, Celebi instead of Ren. If it is just start the in place upgrade. If it is not just install the new client, bradley can tell you what to do	Add Attachment
Gino Salazar	Dec 12, 2019 10:44 AM	Duplicate SR with 73509, just keep this open just in case the front desk gets confused with all the different people im helping under Rip	Add Attachment
Gino Salazar	Dec 12, 2019 10:12 AM	This one was a little messed up, I want to try it again once sccm is all good but I've spoken to Rip and he's aware this is on hold. We originally planned on Winter Break anyways so we still have some time.	Add Attachment
Gino Salazar	Dec 11, 2019 10:43 AM	Can you get this computer started doing the OS upgrade? They will be expecting you so its all good to kick them off	Add Attachment
Gino Salazar	Dec 11, 2019 10:39 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Gino Salazar	Dec 11, 2019 10:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Dec 11, 2019 10:35 AM	We need someone there at 4:30 today to get this started	Add Attachment
Gino Salazar	Dec 11, 2019 10:07 AM	Duplicate SR	Add Attachment
Stephanie Magee	Dec 11, 2019 08:32 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Dec 11, 2019 08:32 AM	Dorothy is out of the office currently. Rip Horsey called because he noticed the 10 update did not go through. He tried to explain to me what was happening and will be sending the SRD a detailed email with images of the error. I believe he was saying that there are two updates that need to happen before this windows OS update can happen. He tried to run it again ai believe and he ran Defender. The error reads: two important updates were not installed.	Add Attachment