Service Request Ticket - # 74832

Service Request Ticket - # 74832

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Service Request Information

CONTACT	Name	Olsen, Robin	Date	Dec 11, 2019 08:46 AM
	Department	Business/Economics Division	Phone	88466
	Location		Email	olsenr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130899 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43Y9V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43Y9V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:4F:BD

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Dec 17, 2019 11:55 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Katherine Reynoso	Dec 17, 2019 11:47 AM	Delivered. I brought back monitor 20091354	Add Attachment
Katherine Reynoso	Dec 17, 2019 08:08 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Dec 17, 2019 08:08 AM	Anytime, he doesn't use it.	Add Attachment
Katherine Reynoso	Dec 13, 2019 09:36 AM	**This is an outgoing email** Hi Robin, I need some additional information regarding service request #74832 Description: GFA SETUP: CPU W#20181071 to replace W#20130899 for Robin Olsen NTT, WH201 (Dead HD) We have finished installing the basic software on your computer. If there is not special software needed, then it is ready to be delivered. If you can email me or call our front office at 503-838- 8925, to schedule a time it would be appreciated. Thank you, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Dec 13, 2019 09:32 AM	Finished and inventory counter.	Add Attachment
Katherine Reynoso	Dec 12, 2019 09:03 AM	Started reimage.	Add Attachment
Katherine Reynoso	Dec 12, 2019 08:58 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Tricia Flaherty	Dec 11, 2019 09:45 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Dec 11, 2019 09:40 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Dec 11, 2019 09:40 AM	W#20181071 cpu and monitor W#20181116 are on the INVENTORY counter in ITC008 to replace W#@0130899 for Robin Olsen, NTT in Business/Econ with GFA SETUP form	Add Attachment
Megan Thibeault	Dec 11, 2019 08:46 AM	Ellis reported to me that the HD is dead on this machine and wants me to upgrade it to Window 10, looks like it due for a GFA.	Add Attachment