Service Request Ticket

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Service Request Information

CONTACT	Name	Hughes, Henry	Date	Dec 11, 2019 10:23 AM
	Department	Humanities Division	Phone	89494
	Location		Email	hughesh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160987 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	15C3LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	15C3LH2	Location	PDR
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:46:0A:16

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 31, 2019 09:25 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Joe Collinsworth	Dec 31, 2019 09:25 AM	Done	Add Attachment
Joe Collinsworth	Dec 27, 2019 10:52 AM	Meet on tuesday at 10	Add Attachment
Joe Collinsworth	Dec 26, 2019 03:55 PM	Started	Add Attachment
Joe Collinsworth	Dec 26, 2019 03:21 PM	**This is an outgoing email** Hi Henry, I wanted to follow up with you regarding service request #74834 Windows 10 update. If you have all your files backed up I will go ahead and start reimaging your computer. Let me know if you are ready and I will get started on it. Thank you! Joe	Add Attachment Public
Joe Collinsworth	Dec 23, 2019 08:59 AM	failed. gonna start it later today	Add Attachment
Gino Salazar	Dec 20, 2019 04:41 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Dec 20, 2019 04:41 PM	Check this one on monday	Add Attachment
Gino Salazar	Dec 20, 2019 09:44 AM	It seems like the update failed last night but I will go check after the weekend	Add Attachment
Bradley Karkanen	Dec 19, 2019 10:59 AM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Dec 19, 2019 09:54 AM	Just came in this morning, still has a red screen. In for the hour.	Add Attachment
Bradley Karkanen	Dec 18, 2019 04:49 PM	This shows that he rebooted it unexpectedly while it was trying to run I added it to the overnight group.	Add Attachment
Katherine Reynoso	Dec 18, 2019 04:47 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Gino Salazar	Dec 12, 2019 10:39 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Gino Salazar	Dec 12, 2019 10:39 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Dec 12, 2019 10:38 AM	I went over there and spoke to him, he wants his computer upgraded to windows 10, he's going to call the front desk to schedule a time for either tomorrow or mid next week for one of us to go over there and IN-PLACE UPGRADE, DO NOT REIMAGE	Add Attachment
Megan Thibeault	Dec 12, 2019 10:01 AM	Can you try and contact again	Add Attachment
Megan Thibeault	Dec 12, 2019 09:45 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Dec 11, 2019 11:33 AM	Task reassigned to Gino Salazar.	Add Attachment
Alix Karkanen	Dec 11, 2019 10:24 AM	Let him know when you're pushing the update please	Add Attachment
Alix Karkanen	Dec 11, 2019 10:23 AM	**This is an email** Dear UCS and Michael, Thanks so much for your concern. My computer isn't working very well. Yesterday, Peter Puettman--a wonderful young man- -reloaded my Word, but it's slow again this morning. So I'm going to log out here at 10:30 am and won't need the computer again until the afternoon. Is that enough time? Or I just give me a time--tonight, sure. And I'll leave it alone. I'd greatly appreciate the upgrade. Will that solve my Word issues? Thanks so much. Yours, Henry Text # 503-586-3990	Add Attachment